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04-29-2022 09:23 PM - edited 10-16-2022 08:22 AM
Unfortunately I'm not able to move articles to other forums.
Therefore I created a new article Platform: Advanced Work Assignment (AWA) || Knowledge & Troubleshooting Resources.
Please refer to that article for future updates.
Does Advanced Work Assignments work with Service Operations Workspace or is it specific to Agent Workspace?
Hi guys, I have following Problem:
if I create a case and edit it then this is assigned to others alone, how can I fix that
