CSM Advanced Work Assignment v2 with Workforce Optimization Implementation Guide is available on NowCreate!

[Erik Ryan]

AWA v2 with Workforce Optimization (CSM) Implementation Guide is available on NowCreate!

· Features, Purpose, and Primary challenges resolved through implementation of AWA/Workforce Optimization

· Steps on how to configure

· Customer use cases which can benefit the most from implementation

Your feedback is welcome!

Thanks, Erik

[Sushant13]

In the attached pdf page 11 mentions the workplace title/responsibility - CSM Administrator/Owns the CSM Solution).

Which CSM role in ServiceNow is required to be a CSM Administrator?