User Activity
07-26-2022
Hello,
Is there a way in ServiceNow to detect the language of incoming email's subject or body? We want to detect the language in Inbound email flow and in the create case action step populate a field with the identified language then use the populat...
07-14-2022
Hi there,
In Virtual Agent I can introduce new virtual agent context (vaContext object) variables adding query string parameters (sysparm_variable1, sysparm_variable2) to the Virtual agent web URL.
Is there a way to add new context variables via a sc...
04-11-2022
Hello,
Is there a way to give a user administrator rights for the entire CSM application? I could not find a specific CSM Admin role. Wanted to check if and how this can be achieved.
Thanks,Sushant
03-17-2022
Hello,
I wanted to check when a Case Task is spawned from a Case is it necessary to assign the case task to a group or user with the role Case task agent [sn_customerservice.case_task_agent]? This particular role provides access to case tasks and rel...
We are facing some issues with Conversational Analytics dashboard reports so I am trying to determine few statistical counts of virtual agent chat usage - daily count of total chats initiated, virtual agent only chats, virtual agent + live agent chat...
