Is it the Right Choice to Switch to ServiceNow Platform?

[Johnson Perry]

ServiceNow is one of the best ITSM software platforms, helping enterprises rapidly and effectively deliver various IT services. At the same time, it also helps increase IT productivity. 

Here are the top features of the ServiceNow solution:

• Easy customization 
• Enhanced operational tracking
• Data confidentiality and integrity
• On-demand IT service management 
• Real-time analysis and reporting
• Instance-based implementation 
• Low-configuration requirement

The cloud-based platform helps firms automate and optimize their business processes and finds many takers. The reasons for this are many. Sample the following statistics:

•  Over 4,400 enterprise customers worldwide use ServiceNow. 
• Investment in the ServiceNow Suite of products showed aggressive growth – the number of individuals investing in 4+ ServiceNow Platform elements (IT, HR, Customer Service, etc.) grew nearly 3X in one year, now sitting at 31%.
• Shares of ServiceNow (NYSE: NOW) rose 43.5% in the first half of 2020, according to data from S&P Global Market Intelligence. 

All this stresses on the fact that the cloud-based enterprise platform is helping firms take their digital transformation to the next level. 

Additionally, Forrester Research in their Total Economic Impact Study, Driving Digital Transformation and Business Value with ServiceNow in December 2018, reported that:

• Companies that are using ServiceNow, are achieving 2.5x faster application updates.
• Companies using ServiceNow are able to fully automate 95% of compliance transactions, bolstering profitability and ensuring service scalability.
• Developer satisfaction scores became double when using ServiceNow, this helped retain talent. 
• ServiceNow platform helps get new enterprise apps to the market in half the time. 
• ServiceNow solution users could repurpose 15% of the IT service staff to other, higher-value work. 
• For more complex applications, a multi-disciplined team of a developer and business analyst could reduce the time to deliver new business applications by as much as 80%.
• ServiceNow services allowed for rapidly built cloud solutions to automate high volumes of complex compliance workflows in 50% the time and at 33% the cost of the next-best alternative.

With these facts into account, let’s move on to understand a bit more about why you should take up ServiceNow.

In its Total Economic Impact of ServiceNow Security Operations, January 2018, Forrester Research learned that ServiceNow customers had:

• 45% faster security incident response.
• 25% faster vulnerability response.
• $1.8m estimated annual savings for the typical customer.
• Less than a 1-year payback.
• $4.7m in savings because of ServiceNow.
• 60% faster prioritization of vulnerabilities.
• 230% ROI.

In Conclusion

We hope that these statistics have made you see the ServiceNow platform from a completely different angle. Apart from this, you can always explore the features and functionalities of the platform in detail and why it supports enterprises belonging to different industry verticals and horizontals.