Is ServiceNow just an ITSM tool?

[Johnson Perry]

Enterprises are embracing the ServiceNow platform to achieve several times faster application updates. Additionally, it helps get new enterprise apps to market in half the time or even less.  

And because consumers look forward to a holistic experience and not just the technology, ServiceNow as a tool, adds tremendous value to organizations. This holds true for those who are trying to make the transition from legacy, on-premise applications to an API-driven, cloud-based architecture. 

While ServiceNow has been typically associated with IT Service Management (ITSM) since 2012, it is now making waves in various aspects of enterprises. At present, with the advent of cloud technology, the ServiceNow platform is cross-departmental. 

ServiceNow and ITSM

The IT automation platform assists establishments in improving operations by streamlining tasks. It stands as one of the most popular tools in IT Service Management. Here’s why you need ServiceNow:

1. Improved quality of IT solutions
2. End-user expectations met
3. Relief for the IT team 
4. Reduced long-term ITSM process costs

What about the rest? Let’s take a look at the lowdown to know how:

ServiceNow and ITOM

IT operations need to be handled intelligently by a team of capable professionals. Here’s why you need ServiceNow for IT Operations Management:

1. Enhanced visibility of IT resources

(across infrastructure & apps)

1. Management of service health
2. Optimised cloud delivery and spend

ServiceNow and ITBM

With ServiceNow for your IT Business Management needs, you can create greater value from your initiatives and drive quick change across the organization. ServiceNow helps you to:

1. Gain visibility into portfolio investments and business strategies 
2. Adapt action plans and make adjustments on an ongoing basis
3. Increase agility by optimizing and reallocating resources 

ServiceNow and HRSD

ServiceNow helps you deliver the right service to employees, anywhere! Facilitate HR Service Delivery with improved productivity that stems from a streamlined employee service experience. Here’s why you need ServiceNow:

1. Create omni-channel experiences for employees
2. Minimized repetitive tasks, increased productivity
3. Streamline employee transitions
4. Improve operational efficiency

All said and done, ServiceNow goes beyond being just an ITSM platform or tool. Agree?