Overview
Web embeddables enable organizations to embed ServiceNow CRM self-service capabilties on their thrid party website.
The Case List web embeddable web component provides customers with real-time visibility into their open and historical cases without requiring portal login. This reduces 'where is my case?' inquiry volume by 30-40%, enables customer self-service case tracking, and decreases agent time spent on status update requests. Customers can filter, search, and access case details directly from the organization's website.
Key persona:
Business Analyst or administrator configures each web embeddable web component
Customers and consumers interact with this web embeddable on the organization's third party website.
Documentation:
Configure Web embeddables
Embed on Third Party Website
Properties for web component
Sample code and implementation examples
Event Handlers
Embed Code for Global and component
Links:
Web embeddables Overview
