Web embeddables: Case List

[Harriet Frankli]

Overview

Web embeddables enable organizations to embed ServiceNow CRM self-service capabilties on their thrid party website.

The Case List web embeddable web component provides customers with real-time visibility into their open and historical cases without requiring portal login. This reduces 'where is my case?' inquiry volume by 30-40%, enables customer self-service case tracking, and decreases agent time spent on status update requests.  Customers can filter, search, and access case details directly from the organization's website.

Key persona:

Business Analyst or administrator configures each web embeddable web component

Customers and consumers interact with this web embeddable on the organization's third party website.

Documentation:

Configure Web embeddables 

Embed on Third Party Website

Properties for web component

Sample code and implementation examples

Event Handlers

Embed Code for Global and component

Links:

Web embeddables Overview