Overview
Web embeddables enable organizations to embed ServiceNow CRM self-service capabilties on their thrid party website.
The Case View Web embeddable web component delivers complete case transparency with activity stream, attachments, and optional Playbook guidance embedded directly on the organization's website. This eliminates the need for customers to navigate to a separate portal to view case details. It supports proactive customer communication by enabling customers to add comments, upload attachments, and track case progress in real-time, reducing 'what's happening with my case?'
Key persona:
Business Analyst or administrator configures each web embeddable web component
Customers and consumers interact with this web embeddable on the organization's third party website.
Documentation:
Configure Web embeddables
Embed on Third Party Website
Properties for web component
Sample code and implementation examples
Event Handlers
Embed Code for Global and component
Links:
Web embeddables Overview
