What's ServiceNow? In What Way Is It Useful?

[Johnson Perry]

What is ServiceNow?

Founded in 2004, ServiceNow was founded by Fred Luddy is a software platform that supports IT Service Management (ITSM). The cloud-based platform mainly helps automate IT Business Management based on Information Technology Infrastructure Library (ITIL) guidelines. 

By using machine learning, ServiceNow platform leverages data and workflows to offer speed and scalability to enterprises. The ability to create workflows that can automate data extraction makes it a unique solution when it comes to the cloud space.  

What are the main features of ServiceNow?

ServiceNow solution brings forth several features and functionalities, which include but are not limited to: 

• The ease of customization 
• Real-time analysis and reporting
• Enhanced operational tracking
• Data confidentiality and integrity
• On-demand IT service management 
• Low-configuration requirement
• Instance-based implementation 

ServiceNow functions as an enterprise (integrated) cloud solution, built on the top of other applications. It combines five core services including – IT, Security, HR Service Delivery, Business Applications, and Customer Service. All these are present in a single system of record. 

Here’s how it is used in these domains:

• • IT Service Desk – Employees can use a self-service portal to avail various IT services by messaging their respective department staff. 

• Resolve the Security Threats – Structured workflows in ServiceNow helps prioritize the risks based on how severe they are and what’s their impact on the organization. 

• HR Service Delivery – HR can now focus on strategic tasks rather than spending their time on more repetitive and manual tasks that span across different departments. 

• Customer Service – ServiceNow facilitates seamless quality services via its Customer Service Management by connecting the right systems, workflows and people. 

• Business Applications – ServiceNow has a drag and drop facility that helps customize various business apps without writing any code.

Who can use ServiceNow?

• Employees  
• IT Support Team  
• Administrators
• HRs
• Developers
• Implementers/Deployers

In what ways are ServiceNow services useful?

• Using ServiceNow services, both employees and customers can make changes to the same platform. This helps streamline operations and offers a single version of the truth. 
• It reduces your ITSM costs to a major extent. 
• It can help you replace the unstructured business process with superior, and intelligent workflows. 
• Your employees will start performing better as the service levels will eventually start improving. 
• You can get help in more ways than one, including chat, email, forms, questionnaires, etc. 
• Configuration, deployment, updates and maintenance will be a breeze. 
• Using your branding, you can offer a customer-friendly self-service portal.