7 tips for knowledge managers to increase self-service (new blog)
Knowledge managers want to encourage customers to self-serve answers to their questions AND minimize frustration if they can’t find an answer.
As a ServiceNow knowledge manager, Jaime Honacker relies on these 7 tips to encourage customers to self-help their way to success. Read more in a new Now on Now blog.
If you would like to talk to a Now on Now practitioner about Knowledge Management in Customer Support, please reach out to your account team and request a Now on Now peer-to-peer briefing or EBC.
