403: External User Not Authorized | Virtual Agent

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08-03-2019 04:07 AM
Hello team,
I get this error:
403: External user not authorized | Virtual Agent
who can help me here?
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Field Service Management

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08-03-2019 04:36 AM
solved.
install the right PlugIns
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01-16-2020 06:44 AM
Hello itspezi,
Can you please tell me which plugins did you installed?
bcoz i also facing same issue.
Thanks,
Kalpesh
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11-25-2020 11:29 PM
Hi Kalpesh,
Try to install the same plugin from https://developer.servicenow.com.
It worked for me.
Regards,
Praveen

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02-10-2020 07:48 AM
Hi, I got the same error when installing the Customer Service Virtual Agent Conversations com.sn_csm.virtualagent
and there doesn't seem to be an option to uninstall it to get rid of the message.
Any anwers on what is causing this error?