403: External User Not Authorized | Virtual Agent

itspezi2
Giga Contributor

Hello team,

I get this error:

403: External user not authorized | Virtual Agent

who can help me here?

5 REPLIES 5

itspezi2
Giga Contributor

solved.

install the right PlugIns

kalpesh9
Mega Guru

Hello itspezi,

 

Can you please tell me which plugins did you installed?

bcoz i also facing same issue.

 

Thanks,

Kalpesh

Hi Kalpesh,

 

Try to install the same plugin from https://developer.servicenow.com.

It worked for me.

 

Regards,

Praveen

Yasmin
Kilo Guru

Hi, I got the same error when installing the Customer Service Virtual Agent Conversations com.sn_csm.virtualagent

and there doesn't seem to be an option to uninstall it to get rid of the message.

 

Any anwers on what is causing this error?