Hi everyone,I'm new to the ServiceNow platform and I'm currently exploring how to build and understand CRM functionalities within ServiceNow. My goal is to learn how to create custom CRM applications, including objects like Customers and Cases, estab...
We have ServiceNow TPSM Pro...Question on the best approach. What is the best approach in ServiceNow for creating standard workflows to deliver an end product to our various customers when the request a device from the catalog.Example: Pick equipmen...
Hello, we have discovered that certain Publications have been published recently in our Production instance without a unique Notification. Usually, a notification labelled "[PUB number} notification" is created once the Recipient List is refreshed. Y...
We are using the Buy Item POST API in ServiceNow to place order requests. We now need to add custom validations (such as checking currency and vendor values) before the request gets created. Currently, validations are happening after the request is c...
Hi everyone,we are working on configuring AI Search in our ServiceNow instance (Xanadu version) to include external content, specifically articles from Confluence Cloud, in the search results.We have IntegrationHub available and have successfully set...
Hi All,How to establish a connection between vrol and servicenow , so that servicenow can receive transaction data from vrol. Thanks
How to download CSA ebook?
I'm working on a requirement where, whenever a case is created in ServiceNow, an email notification should be triggered. The email body needs to include a direct URL link to the same case record, but on a different/external platform.The URL format is...
I want to create a view on the CSM Case table (sn_customerservice_case), and from that view, display fields from the Product Model table (cmdb_model), into which I have imported some data using the 'Load Data' module.
Hi Team , agent name is not showing in agent field , its a reference field and its refrencing to user table .i found there is reference qualifier running on javascript:'sys_idIN'+new sn_shift_planning.ShiftPlanningUtils().getAgentsManagedByMe()...
Subject: Declarative Action button not triggering modal popup in CSM WorkspaceBody:Hi Community,I’m working in CSM Configurable Workspace and facing an issue where a Declarative Action button is not triggering a modal popup as expected.Here’s what I’...
Hi All / @Logan Poynter,Few couple of scenarios i want to achieve in VA using topic.1. I want to show different bot for esc and /csm or /csp portal , how can we achieve ? Because it is showing me same bot for 3 different portals.2.I want to show Know...
While developing a workflow for fulfilling Service Catalog Request Items, I've created stages in the workflow. However, while testing, I'm finding that there is an additional stage being added called "Request Approved," which is causing confusion ...
Hello, We are in the process of digitizing a bunch of client facing forms. Many of our forms will have a large # of questions. Many of the these questions are complicated and may require additional conversations. We prefer to have the client answer a...
Hi All, I would like to implement Agent activity Gamification to boost the Customer Experience. I would like to add point eg. First Time Resoluion, Template usage etc. I don't find a guide how to that. We tried somehow but it is not working in the sy...
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