I created a virtual agent flow for a custom case table form base case table where I am asking for attachment from the user, I am applying VA script to add the attachment to custom case table For admin it is working as expected i.e it is attaching th...
I have a user receiving this message when loading a dashboard: Error MessagePart of the query on u_change_ticketing has been ignored because of insufficient access for 'query_range' operation on u_change_ticketing.u_assigned_to_bpoError MessagePart o...
Hello I found a strange behavior: If I create a "interaction" and based on this, creating a "case", based on "case" create a "incident", based on "incident" create a problem. Every relation is saved in "interaction_related_record" But if I st...
Hi All,How to achieve data synchronization from ServiceNow to external system via snow mirror. Thanks
Hi All, How to implement data transfer from servicenow to an external system via kafka. Thanks
How to make sure you will get the to help you with the to do to help you to be happy with the to do
I would like to set the permissions for BtoB customers to view their contracts in the Business Portal (from Yohohama release) on a per customer group basis. For example, Contact A from the General Affairs Department has Contract A-1, while Contact B ...
Is there a way to limit what users are shown in the 'To' autocomplete suggestion field for the 'Compose' section within the CSM Workspace? Or even a way to turn off that suggestion altogether (thus rendering agents to have to manually type in each em...
In the Problem Module we used to be able to click on Generate RCA to create a Root Cause Analysis Report using selected fields in a PDF format. This would then be added as an attachment to a Problem Record. If you generated another RCA, it was attach...
how to make ServiceNow chatbot integration to e-commerce application.if any thing we give to e-commerce application is is automatically go to servicenow chatbot for response.
Can we make count for each state of a case is in like NEW, open, in progress , resolved . For ex :- If a case was in progress it went to awaiting info and again went back in progress. So there is 2 times the case was in in progress can we show the ca...
Hi folks, i have a urgent Requirment for copy attachment s ,we have make and checker to kind of tasks, once the maker close the task the checker task will be open both the tasks are same parent case in the task table. now the requirment is once we ad...
Hi all,We're looking to use a standard email signature within email notification templates, this works fine when the replying user is assigned to the case, using ${assigned_to.first_name} works just fine; However, if another user replies to the case,...
I'm trying to configure the following requirement and would appreciate some guidance. When a user submits a time card against a project task, an email notification should be sent to the PM of the related project, notifying them that a new time card i...
Hi Everyone,I have a problem with searching for "iPhone - SIM card issue." I can find it easily in the Service Portal, but when I look for it in ESC, it doesn't show up at all. It seems that ESC only works well with numbers for finding articles.Can y...
