From what places in SN can an agent create a case?
From what places in SN can an agent create a case? (Choose three.)o Customer Service Applicationo Contacto Accounto Chat which is the correct option ?
Forum Posts
What role is required for contact users to approve a record from CSM portal
What role is required for contact users to approve a record from CSM portal, I was getting below error eventhough he is having approver_user role. could you please help me with this
Which role is required for Customer Contact User to access CSM Workspace
Which role is required for Customer Contact User to access CSM Workspace
Contacts vs Consumers
Hello everyone in the community! This is my first post. I would like to know about the CSM data model. In B2C, we use the Consumer table (used for raising cases) and the Consumer User table (used for logging in to the portal). On the other hand, in...
Ticket Configuration Cases - CSM
Hi,There was a requirement to add Additional fields in the standard ticket page like Description, Contact along with the fields visible. I configured those additional fields using Standard ticket configuration for case table in the info fields. But t...
Unable to get Popup in Agent Workspace inbox
hi Team,I have 2 service channels, one is in global (oob) and we have created one more service channel (custom application), in presence state available work items contains both global and custom application service channels.When agent is available a...
Link to do the course Certified Implementation specialist - Customer Service Management
I want link to do the course Certified Implementation specialist - Customer Service Management Thanks In Advance
How to add options to attachment CSM workspace.
How to add options to attachment tab doocument options in CSM workspace.
Playbooks for portals - Page not found for playbook content item
#playbooks #playbookforportal I am trying to create a new content item for playbooks on portals. When I click on "try it", it just shows a page not found error. For context, I am trying to follow this exact tutorial. I have a record generator and usi...
Resolved! Process Import Set to Multiple Tables
Hi everyone, We get an Excel file from Dell that contains our computer assets and the contract they are associated with. We want to process that Excel file and do the following:Create a contract if one does not exist.On the Asset record, add the cont...
About sn_sc.CartJS()
Hello All,Regarding the method "var cart = new sn_sc.CartJS();", if it is used twice within a short period by the same user, the same cart is returned.Is there a way to ensure a different cart is created each time it is used?Thanks & Regards
How to configure the Inactivity notification for problem record
How to configure the Inactivity notification for problem recordI have created Inactivity eventand Notification on problem under who will receive - Assignment group of problem is working expected I also want to send the same notification to the associ...
Resolved! How to configure the Inactivity notification for problem record (xanadu version)
How to configure the Inactivity notification for problem recordI have created Inactivity eventand Notification on problem under who will receive - Assignment group of problem is working expected some of the fileds depricated in who will receive / add...
Resolved! how to get the count on number of times the catalog item is used
Hi Team, I'm trying to fetch the count of total number of times the catalog item is used by the end user. Please help me the get the count. It is really required to fetch the report. Appreciate your answers ! Advance thanks, Chandana
How to configure the calendar event fields displayed in Workforce workspace?
Hi there, How to modify the calendar event fields configured in Workforce workspace to show certain fields from the tasks instead of the OOTB short description?
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