Hi everyone, I wanted to bring up an observation regarding how hyperlinks and related articles behave when knowledge articles are translated in ServiceNow, and I’d love to know your insights. Scenario for context:How translation works in our portal: ...
Good morning,I would like to know if there are any alternative ways to import data from Talentia to SN that do not involve using CSV or XML files. In particular, I would like to know if it is possible to automate the process.If so, could you please p...
Trying to update portal background image, but keeps displaying the older one, even after updating.
Hello Experts, I'm looking for someone with experience in Dynamic Translation on agent chat to answer some questions/issues I'm currently having with this functionality. I've recently configured the Dynamic Translation with our internal translation p...
On our self-service portal we introduced approvals on certain catalog items.The links in the approvals menu don't work wrong link from Approvals menu/csm?id=approval&table=sysapproval_approver&sys_id=fe7f303287b26a109dffa7950cbb351bapproval page/csm?...
Hello All,I want to configure ATF steps for CSM cases created through email address note: emails addresses are stored in case routers not in the inbound actions I created few ATF Steps to create case through email, As of now case is getting created b...
Hi Community,I want to configure an Inbound Email Action to automatically create a Case in Customer Service Management (CSM) whenever a customer sends an email. My goal:When someone sends an email to a configured ServiceNow email address, it should c...
HiI would like to control the display of the portal header logo by role.I want logo A to be displayed to users with role A, and logo B to be displayed to users with role B.Isn't the portal header a widget? If it was a widget, I think you could set it...
Hi Team, We have upgraded plugin for Service Operation Workspace for ITSM Applications. from 5.0.2 to 6.1.7 for Xanadu version. But on Incident or Major Incident management record i can not see playbook option . Can someone suggest on same pls.Thanks...
I need to implement the functionality to close the PTASK based on the fields of the form in Closure Tab Realted List to validate if Training date is past date, Change is in reviewed or closed state and then only close the PTASK.Please help me with th...
I am currently experiencing an issue with a Guided Tour that I created for a knowledge article. The tour is functioning correctly on the detail record; however, it is not working on the main record, which is a sub-record.1) Detail View – Guided Tour ...
When we trigger a TMF 620 API calls to create a product specification, it is not feasible to establish two or more service specification relationships through a single TMF 620 API call. This limitation prevents the creation of product specifications ...
I want to hide Hide Announcement card, quick links card and frequently used apps card from HR agent workspace for specific groups
We have created new product offering and we have published it but it is not available in workspace even the defaults product offerings are not available. Is any specific configuration is required for this? Can anyone help on this ?
I’ve created a dashboard that includes all the necessary reports, but currently it’s only visible to internal employees. I’d like to make the same dashboard accessible to customers via the Service Portal. Any suggestions how to achieve this?
