A record producer as a Source of agent assist

[其偉単]

Hello, everyone!
The doc below says Record producers can be a information source of agent assist. But I can't understand. Because for me, 「a record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog」. It is not a table or some database can store information. 

Could someone me why?

ーーーー
https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/administer/workspace/task/set...

Agent assist comes with default information sources it searches. You might change the information sources to provide more relevant information. Some of the resources Agent assist can search include:

• Knowledge base
• Service catalogs
• Tables
• Record producers

[Pradeep Thipani]

Hi @其偉単 ,

Yes, Record producer doesn't have separate database table however A Record Producer is a type of catalog item that enables end users to request a task, such as Reboot Windows Server, Password reset, or Replace printer toner. A Record Producer produces a record, for example, a case that embodies the task.

and you can Configure On the Record Producer Configurations tab, click New to add Record Producers to the resources Agent assist searches.

Thanks,

Pradeep

[其偉単]

Thank you for your answer, but I still can't know why? Just like you said it doesn't have separate database table.