CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Knowledge article parent field editable?

Hi all, For a published article with translations that was created manually by an author (not by machine translation), is it possible OOB to check out that aricle and change the parent field? We have authors saying they used to be able to edit this f...

Jar by Tera Expert
  • 997 Views
  • 4 replies
  • 0 helpfuls

We got the ux framework user criteria plugin enabled on our instance, however I could not see where the audiences can target Group, User, Department, or Location as stated in the doc. Could you direct me

We got the ux framework user criteria plugin enabled on our instance, I have created a workspace with variants and i would like to direct the variant using groups rather than roles however I could not see where the audiences can target Group, User, ...

Dunni1 by Tera Contributor
  • 1815 Views
  • 4 replies
  • 4 helpfuls

I want to fire an event in Flow Designer

 Hi AllI want to raise an event in the flow and send an emailI'm not familiar with triggering events.I want to start an event in the 【sysevent table】 with 【create record】 action, but I can't see the event table.Please let me know if there is another ...

zhian_0-1676519681909.png
hurm by Tera Contributor
  • 1262 Views
  • 14 replies
  • 0 helpfuls

Resolved! filter for unassigned tickets not showing exact number

I created filter under Task table to show all the assigned & unassigned INCs and Tasks to service desk.the conditions are:Assignment group is A or B or CAssigned to is agent 1 or agent 2 or agent 3 or is emptyActive is trueState is not resolved.Backg...

unassigned.png
Micky6002 by Tera Expert
  • 935 Views
  • 2 replies
  • 0 helpfuls

SLA Response Time Report

Hello,Looking for some guidance on SLA Response Reporting. I have a Report for Average total Duration is open that is trended by the month the INC was opened. Im having issues with adjusting this report to trend Average SLA Response times by month. I...

DillinBradley_0-1676469824382.png

Resolved! What are features of Customer Service Management?A. Skills-based routing B. Demand Management C. Real-time SLAs D. Service Contracts E. Timed Audits F. Service Entitlements G. Service Prospecting

What are features of Customer Service Management? A. Skills-based routing B. Demand Management C. Real-time SLAs D. Service Contracts E. Timed Audits F. Service Entitlements G. Service Prospecting Can anyone provide me the answer for this... Thanks i...

Avinash13 by Tera Contributor
  • 4306 Views
  • 3 replies
  • 11 helpfuls