Hello Community I have a finance request that need an approval when record is submitted. so when I generate the approval group record in [sysapproval_group] the approvers automatically generated but the issue is that the source_table field in [sysap...
Hi Team, Can someone please help me to understand the below conditions of UI action. current.canCreate() && !RP.getListControl().isOmitNewButton() && RP.isRelatedList() && !RP.isManyToMany() Regards, Alok sahu
Hi, I have to read a complex JSON dynamically in my code which is a script being used in Virtual Agent. The JSON looks something like below: { "name": "Shreyoshi", "description": "My Name", "family": [ { "id": "1", "relationship": "Father", }, { "id"...
Hello!How to change the default font and size in the HTML editor for new KB article? It is always Verdana - 8pt and I would like it by default Arial - 12pt Thanks
I have an interview questions on CSM. I answered sys_user table but i have a doubt on this. Please help me on this question Thanks
Hi, When a change request is rejected it should go to "NEW" state but in my case if the change is rejected it goes to "AUTHORIZE" state Could you please let me know how can i fix this thanks siddharth
Hi Team, Could you please provide the solution for below quetion. Q) How to convert case to incident and case to change ? Could you Please provide me the solution for the above question step by step. Thanks in advance. Regards, Krish M.
Hi, I have a JSON stored in a column of a table . I want to read it in script task of Virtual Agent Topic. I am doing the below but unable to get the keys or value, can anyone help with this please? var obj = new global.JSON().encode(reqTemp); //req...
Hello, I am getting SLA breached notifications so i want to unsubscribe for that notification, if i did that only that notification will not trigger all notifications will not trigger? How i can can re-enable after some time in service now?
Hi Team, Is it possible to disable the knowledge article on knowledge base level. Thank you, Akhil.
Hi all, I am new to SLA and I have a requirement set SLA of 2 days for a case to get resolved or else notification sent to managers of agent and to customers. I have already created a SLA and with start stop and pause conditions. How to notify now? ...
We have a requirement to remove a Customer Account from CSM. What is the best practice and if we have an automated script in SN to do so ? e. g we have to manually Inactivate Customer Accounts and Contacts associated, retire assets etc... Any help i...
I am trying to create a background for a container and size it to be say 1/4 of the page. I am filling in the sizing but in the container and nothing happens (See Container 2 pic) Then I go into Column Properties and change all the sizes to 12 and n...
Hi, I created a data policy which makes two (2) true/false fields "read only" if a specific field in the case form is populated. These 2 true/false fields are not mandatory in order to create or close a case but Agent Workspace is not letting me sav...
Hi While implementing CSM for my client. We realised the customer has lot of assignment rules (say approx. 400-500) based on various combinations. One way is to create them all one-by-one in Servicenow. I wanted to check if there is a way to directly...
