Forum Posts
Resolved! How to setup a dynamic translation email notification in Tokyo (Not to use IBM, Microsoft)
What to make a setup , so that I can easily run the dynamic translation in the email notification.(By setting up the servicenow translator configuration and not the IBM or Microsoft)
Resolved! list edit
I have written few client scripts and BRs on the form view for two fields ,in which one field is read only integer(count) and the other is choice (reviewer),so depending upon the state field the reviewer and the count values will change.for one state...
Resolved! Am unable to capture the image in update set
Hi, How to capture image from notification in update set, i have capture and updated set and committed in another instance but the image from the notification is not visible after commiting the update set. please suggest sid
Resolved! 'Assigned to' field will not show correct users, when relevant assignment group field is populated?
Hi, On a Case, I can populate the 'Assignment Group' with the relevant group I want, however, when i then try to pick a user from the assignment group, on the 'assigned to' field, the users are not appearing. Even when i use the magnifying glass look...
Resolved! Empty categories being displayed in Portal. Is there a way to hide them without deleting them?
I noticed that empty knowledge categories are displayed in the Portal. Is there a way to hide them?
Populate value to a new field using BR in existing records
Hi Good day! I would just like to ask how to use business rules in populating a value to a new field?I already added a new dictionary entry/column in the xxx table. and created a BR with the ff script.current.xxx_column = current.assignment_group.get...
How to hide field choices based on the other field choice selected in interaction form?
Hi All, Actually i have a requirement that in interaction for we have two choice fields 'case type' and 'Transmitted' , So in that if case type is support then in the Transmitted field need to display two choices(channel, calls) , for ther case type...
What role of user to view record producer
What user role to view record producer (except snc_internal)
Resolved! How to set Resolution Code default as 'Resolved' when State of Case changes to Resolved?
I have a question around Resolution codes on a case and the client wants the below codes which I have configured on the choices dropdown below. The client wants another option called ‘Resolved’ which is the default value and not part of a label. So i...
Display more fields in CSM Portal for Assets
Hi Guys, for an upcoming project I am exploring the CSM Module and I have 2 dedicated questions for upcoming features I need to implement. When I Click the Support Menu Item in the Header of the csm portal I can find the Menu Item Assets.It directs ...
Hide Button from CSM
How can i hide a button in CSM configuration Workspace?, just only when a certain condition is met
Resolved! There is a JavaScript error in your browser console- Catalog Client script in Service Portal
Hi All , Everytime i write Catalog Onchange cleint script i get Error as ' There is a JavaScript error in your browser console ' ,Could you any one let me know the issue . My Requirement is a message ( Hi Urgency 2 ) should come in service portal w...
Resolved! how to auto populate the data in the tabular format using ui page.
This is the ui page that i have created in the ui based on the city of user i am trying to get the details as below , as per the script i am able to get the details of user column but i need to populate country and email of that user as well can any...
ACL issue on Agent Workspace
Hi i have an issue with a Write ACL on Agent workspace, it is working fine in the native UI, but not functioning in Agent Workspace.I have created a new custom field "u_active" on Attachments table to mark the attachments inactive. Anyone can mark th...
