Hi all, Please help me which PLUGIN we need to activate for Order management in CSM i found 2 Plugin's : sn_csm_order_mgmt, com.snc.csm.order what is the difference between these two plugins , seems to be both are for CSM. i have activated two i...
Hi All, When creating a case on our csm portal external users (snc_external) can see the titles of articles in the contextual search but when clicking on the article to read it, they are presented with a blank page. This problem doesn't exist for adm...
Hi Everyone , I could see following ticket view after submitting case in CSM portal. This is appearing in PDI instance but i am not able to find the same view in my company instance. Can anyone let me know how to change ticket view.
Hi I want to set up an export definition with a condition on a related list. => like I can do on a report (see printscreen). Exactly this Condition Iwould like to define in the export definition. But in den export definition I can't find the related...
Hi All,I have to restrict users with sn_customerservice.consumer role to not access few categories under "Request" record producer. Is there a way this can be done.Detailed information:In "Request" record producer I have two drop downs category and s...
When in the case view I would like to see when an SLA is due, either a date or time left.Out of the obvious options, 'Made SLA' appears to be the only one that populates, but says True up until the SLA breaches? I am also unable to run reporting on ...
how can i restrict a user to restrict to enter a negative values and special character in record producer?
I have to make all fields read only for agent and admin only for alm_asset table. expect one field with write access.
Hi ,Why var arrayUtil = new global.ArrayUtil(); is not working in client script in scoped application. Thanks,karan
How to give the module access based on role.there is one support group based on this module visible,module name: create new contract.
Our customer want to be able to Pause a case SLA after a specific time daily based on a Work order being Active and Initialed from (Case) being not Empty. We initially created something in Flow Designer and whilst that paused the SLA in state - it d...
Please can someone advise - When you click on Compose email from the case form (3 dots) within CSM/FSM configuration Workspace, it raise a draft email with the CC already prepopulate with the email of teh person to which the case is assigned. Does a...
HI Team, I am trying to redirect to a URL using UI Action for eg. action.RedirectURL('xyz.com');Its giving message on center of page as "refused to connect." But when I open the URL from browser I am able to see the login page. Can you assist, how t...
On our current project, we have created a UI action to copy a customer service case.When a user selects the 'Copy Case' UI action in the CSM/FSM Workspace on a case form, we have configured it so a new form pops up with all the information copied on ...
