Hi all, I've been asked to update a catalog item so that when it loads on the portal, it checks if the user is part of a group and if he is, a pop up message should appear and then redirect the user to the portal homepage. If the user is not part of ...
For one RITM, we built two sc_tasks. When I try to close one sc_task, RITM closes but another sc_task remains open. Can somebody assist me in closing all sc_tasks before RITM closes?
We added language plugins for two languages (Japanese and Chinese). Those plugins installed translations for all labels in the sytem, and also added language mechanism for those articles to knowledge articles. We need to add additional languages (eg...
I'm trying to add a PDF of a Visio diagram into a Knowledge Base Article to where you can zoom in and out on the detail. I was able to add it, but when saving the Knowledge article to preview, The preview is blank, and part of the code is missing. Ha...
We have a requirement to show the incidents on the reports to external users on CSM portal. But external users do not have access to incident data. So it is showing as ACL issue.We gave snc_internal and external roles to the incident ACL record. But ...
Hi Everyone, How to get filter based on time? ex. Need cases created between yesterday 8pm to today 8pm.Can anyone help me on this.Thanks in advance..
Hi all,I'm struggling with a button on a case form that creates a new task.The button is visible but I can't get the ui action to function. This is what i got: Hope someone can help me and guide me in the right direction.Thank you!
How to add pagination for scripted rest api?
Hi All, we have external portal which will show list of customer cases in read only view (no editing allowed). If user click the case number, I want that user to be redirected to ServiceNow CSM workspace. Can you please let me know how to create this...
Hi, When emails are sent directly from an opened case, we have ensured that the sent emails can be seen directly in the activity stream of a case. However the emails can not be seen on the activity stream of the request on the Employee Center?How ca...
How to add Agent calendar to agent workspace as an workspace module??Thanks in Advance
Hi, is it possible to allow the person listed in the 'Manager' field on the Groups form the ability to manage that teams membership to, i.e. add/remove users? Is the Manager field used in any process or role that I need to grant/configure or is it j...
Hello All, Am creating some response templates in Snow but those are not visible in CSM configurable workspace can someone help me on this. I've changed the screen condition of agent assist but still unable to load response templates. Getting this me...
When I am login with tier-1 agent having ITIL role and service desk it is redirecting to service operation workspace by default. but it should go to native UI home page.
Hi All, I'm looking into service bridge as a potential for integrating with other ServiceNow instances for basic tasks, but I'm struggling to establish what level of dependency there is on CSM. 1: Is CSM a functional pre-requisite on the provider in...
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