how to I get a second voucher to retake ServiceNow Admin??
how to I get a second voucher to retake ServiceNow Admin??
Forum Posts
Resolved! The time zone of the portal is in UTC.
Hello. We are creating an incident with API integration when an alert is detected in another system.Currently the timezone is as follows.I would like to set all time zones to Asia/Tokyo, what should I do?▽Time zoneAt the time of incident creation: UT...
How to request for a knowledge article ?
Requirement: As of now, we have a KB ID and short description in approval form. To understand the kb article before approve/reject , i need to add the url of the kb article in the approval form. Can someone help me , how to request for the kb article...
Closing the Cases after 10 days of being resolved
Hello, I have a request to auto close the cases that have been resolved for more than 10 days we have set up a business rule to mark the auto close box once we change the state to resolved, this is working right now, but for the old cases that we hav...
How to grp.addQuery('group', 'sysid') on multiple sysid's
How to grp.addQuery('group', 'sysid') on multiple sysid's ex script //answer = ifScript();//function ifScript() {// var grp = new GlideRecord('sys_user_grmember');// grp.addQuery('group', 'sysid'); //sys_id of group assigned to Approval - Group acti...
Resolved! How to show a field after submitting form on service portal?
I need to show "watchlist" filed after the form is submitted on service portal. (form is a record producer) can anyone help me on this. This is how it looks after submitting the case as of now. can we show watchlist field somewhere here : (attached s...
Close case when Request closes
I'm trying to find a way to close the case when the associated request closes. As case is the parent of request, I thought I could do this via a business rule without scripting. However I cannot get it to work. I've attached screenshots of my busines...
Error Messagejava.sql.BatchUpdateException: (conn=1355967) Duplicate entry '0e3121dc97869514c07cbbdfe153afce' for key 'PRIMARY'
Hi Team, I have created a workflow and after closing on a Catalog Task, I am creating a normal task using "Create Task" activity. Here the Task is getting created but if I update the task in any manner the system is throwing the following error "Erro...
How to show inbox module in Agent workspace
I have done all the setup for virtual agent by installing plugin and assigning role to user to make chat setup. It is coming fine in portal end, but in agent workspace setup I am unable to see Inbox module on my left hand side. Please let me know how...
Resolved! Business Rule for updating child task when parent record gets updated
Hi, we are working on SLA related to task , when the parent case state is awaiting info we need to set the SLA for related case task to 'Paused' state. since only the case record is getting updated with the state the SLA for case task remains unchang...
Resolved! new instance initial data import
For a new implementation of customer service - foundation data as the first application module to implement. Isn't it better to import the data , in production and then clone it to lower sub production instances . Any issues or suggestions
Why can external users access so many backend UI pages with the OOB CSM ACLs?
Out of the box, ACLs for CSM are configured in a way that external users with minimal roles like (sn_esm_user or sn_customerservice.customer) can still access many of the backend UI pages.Here is an example of an ACL allowing users with the sn_esm_us...
Where we can find chat transcript download script in agent chat
Hii, Where we can find chat transcript download button script in service now.
Adding parameters in URL
When a user is clicking a url from external application then it should redirect to a catalog item in servicenow with short description 'SAP' I tried passing paramenters as below but its not working . Can anyone helo me pleasehttps://{INSTANCE NAME}....
How to Hide variable dropdown choice from the Catalog item?
We have two identical catalog item in a service portal. We have to Hide one of dropdown choice from one single catalog item, we use below client script but it didn't work. Please provide some relevant solution for hiding the choice. Please find the b...
