Add a description (multi-line) while attaching an attachment on Case

[sreeshsurendran]

Hi all,

We have got a requirement to add a detailed note or description for each attachment uploaded onto a case record always. We need this on CSM Workspace so agents can also view all attachments along with description on Workspace side.

Any suggestions how to implement this?

Attaching a screenshot for how it should look like

Thanks,

Sreesh Surendran