Add email in additional comments

[shaily soni]

Hello,
My requirement is that, email received is listed in the activity, but the content of the email is not added into the incident additional comments.
When an email is received for a task, the body of the email should be added as additional comments.
please answer ASAP.

[Community Alums]

Hi @shaily soni ,

Use one of the existing inbound actions that does this as a model. For example, the Update Problem inbound email action does this in the script of the Action section:

if (current.getTableName() == "problem") {
current.work_notes = "reply from: " + email.origemail + "\n\n" + email.body_text;
...
current.update();
}

You can reuse this code, changing the target table name from problem to the intended target table.

The above code snippet copies the email into the Work Notes [work_notes] field. To copy into the Additional Comments [comments] field, instead, replace current.work_notes with current.comments in the script.