Please help me to create inbound action for csm table if sender email domain matches in accounts and sender is available in contact than create csm case for the user else create csm case for the primary contact of the account
We are using Cases to handle outside Customer Communications for Changes. Recently this process should have created 126 Cases from the Change, but only 99 Cases generated. Is there a limit, and if so how would I adjust the limit?
Hi All,The requirement is that we need to collect all the comments made in a ticket and with that total count we need to get the average of it.The average count need to be shown in the report for ticket wise. Please help this on priority. Regards,Joy...
In the SPM(ITBM) we do have projects in any project will have milestones Requirement: How do i populate Insvc Milestone date in status report based on condition when Insvc milestone is true and state is open then it should populate Insvc Planned sta...
Hi all, The requirement is to show the complete value of the Milestone field in the Header Bar in Configurable Workspace. It's getting truncated but the same is not for Customer field. Please find the screenshot below: Any leads would be helpful. T...
Hi, I'm attempting to add customer service product to my PDI and I'm having trouble finding how to do it. Can you provide a simple step-by-step guide to adding customer service management to my PDI so I can explore it and use the API?Thanks in advanc...
As the Question Title describes, Managers (users with wm_manager role) can't visualize the work order tasks of the agents in their assignment groups even when we fulfill the conditions provided in the documentation. From the documentation we know the...
I would like to build a report to show all tasks assigned to members of a particular department. In some cases, there are assignment groups which correspond to departments, but not in all cases, so I cannot simply rely on assignment groups. The dep...
I have records for a table in instance, but is there any way that I can see the customer view of the particular table and records listed, if existed please suggest
Hi Team, Created one Header Menu, Once user click on header men it will display some content.I need to add three options below this content and once user will click on first option it will display constant content related to that option and same for ...
I have 2 table. The 1st table name is User Tracking and the 2nd table name is User attendance. I have multiple data of a single user in the user tracking table and but only one data in the user attendance table. So i want to display the user tracking...
Hi, When the external user using forgot password from portal. They are getting the Email but the link is redirecting to the SSO. not on the portal.How can i modify the link to the portal nd reset password page.
Hi, I an stuck in this task in the CSM Simulator. The simulator keeps giving me "The asset entitlement '24x7 Support' has not been setup correctly." But I check the information of the first part of this topic : Need help Simulator Training Task - Ser...
HiI want to apply colors to fields as priority field shown in below image in workspace view, Can you please suggest
Hi all, I installed the "Customer Service Case Types" plug-in but when I go to the table "sn_case_type" to create a new record the "new" button doesn't appear and it tells me this message "Info MessageAt least one Case Type table must exist before yo...
