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Knowledge bases order in CSM portal.

Hi Guys, I want to reorder the below Knowledge bases. Currently it's ordered Alphabetically as u can see below.However as per the requirement need to reorder these KB (For example :- Getting started being the first KB) . I've tried changing the Order...

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Engagement messenger - virtual agent chat not loading

i've embedded engagement messenger in my website and also have enabled virtual agent chat. The virtual agent works fine when clicking on the 'start chat' and when there are no notifications, however i notice that whenever there are notifications/new ...

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rayna_057 by Tera Contributor
  • 622 Views
  • 1 replies
  • 0 helpfuls

Skills Management - remove URL parameters for department

How do I disable the department/parent_department parameter for users listed in the CSM or HRSD Skills Management module/page? Currently, the Skills Management page (where the manager assigns skills to users in the tile format) enforces parameters fo...

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AbbieC by Tera Contributor
  • 435 Views
  • 1 replies
  • 0 helpfuls

CSM/FSM configurable workspace

I'm attempting to adjust the form layout in the workspace view of configurable workspace, but the changes I make are also affecting the agent workspace case form. Is there an alternative method to modify the case form in the configurable workspace?

SLA from contracts

Hi everyone,Can anyone explain me how the table that references ast_contract works. I can't seem to find any documentation on this.The table is called: contract_rel_contract_sla, and is a related list on contracts that points the contract to a SLA wi...

Split Functionality in CSM

We want one functionality in ServiceNow that if pdf attachment is attached to case we should have a ability to split that attachment on the basis of range, even and odd or blank pages and create the split attachment into new case. 

Megha-1234 by Tera Contributor
  • 368 Views
  • 1 replies
  • 0 helpfuls

CSM/FSM Configurable Workspace

I would like to know how to apply one guide to multiple recordsMaking a guided tour is learningIn addition, it is in the workspace My InteractionsI have also succeeded in making a guide for one record in the workspace "My Interactions".What I would l...

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