Resolved! How to show ui action only for one catalog item
we have created approve ui action button for approval table and that button has to be displayed only for one catalog item
Forum Posts
Need to remove image present in all the knowledge article's Article body.
Hi Everyone,We have more than 2k knowledge articles, there is an image present in the template present in the article body for all the articles that needs to be removed.I have written a script and I am storing the value of the Article body field (in ...
Resolved! IndexOf not working in Business Rule
HI Team, In Below script IndexOf is not working. its always getting passed and control is going beyond IF loop even I ave out condition as if (authrole.toString().indexOf(pasa) == -1) .. This means if record is not found it should go but its going...
Redirect Portal page on Logged in User
Hi all,I have requirement on the portal side. Basically I have a link button which returns to a interceptor page for two catalog items for example : Iphone 15 and Samsung S22.Now, the requirement is, if the logged in user has iPhone 15 inventory, the...
How to change CSS for Menu item in ESC portal
Hi Team,I want change color of text present in menu item and my profile section.and one more thing is when i created mega menu in esc portal it will not show list of tickets created by filter list. Thanks
How to show only logged in users cases on CSM portal
Hello experts,We are working on the CSM where on the CSM portal we wanted to show only the cases which belong to logged-in users only.Below there is an example which may help you to understand the scenarioExample:Account - XYZContact - Yogesh PatilCa...
How to update Contract State from Draft to Active without signature required
We have a contract which currently has a Stage (stage) as Draft, and Status (substate) as Awaiting Signature. However, after approval the signature has been obtained offline instead of signing the documents generated with Adobe Sign. Since the e-Sign...
Unable to add filter Predefined conditions in workspace 'Edit' button not visible
Hi All, I am trying to add a 'Single Score' Visualization component to workspace but the 'Predefined condition' option and 'Edit' option in filter remains disabled while adding data source. Am I lacking any permission ? or I am missing anything in th...
Customer to tag another person on Case in Customer Service Portal?
Is there a way for a customer to tag someone else on a Case in the Customer Service Portal? For example, KB is the customer and has opened a Case via the Customer Service Portal.JD is the agent working the Case.KB wants to include her manager on the ...
Hi, I am not getting option to toggle between Diagram/board view in process Automation designer.
Hi, I am using process automation designer in vancouver release, however I am not getting option to toggle between diagram/board view in vancouver release. can anyone help me?
Resolved! Work notes on customer contact
Hi, we have a customer requirement for being able to add worknotes on customer_contact records for comments on personnel changes related to the account. The field needs to be in use for back-office only. We can of course add a custom string field, b...
Resolved! When WOT is assigned to an engineer, the Estimated travel duration changes to a very long time.
Hello, I've been struggling with this for a few days now.I would appreciate it if someone could help. When WOT(Work Order Task) is assigned to an engineer, the Estimated travel duration changes to a very long time(7days 15hours). Why is the estimated...
How can I configure customer Information and customer Activity in Agent workspace for Case record?
I have installed customer central plugin and I can see customer information and customer activity on interaction record in workspace but I don't see this on case record. How can I enable it for case record also?
Regarding Field changes in CSM Workspace in Change management table
My Concern is I need to do the field changes in Change table which has to be visible in CSM Workspace , But Change table belongs to ITSM Workspace , How can we acheive it ?I have already selected ITSM Workspace and tried using Form UI Builder , I ch...
Sending Survey Email
My question may sound basic. I have a requirement to send out an email with survey link when a case is closed. I created the Survey and added a Trigger condition on the case table with the trigger condition "State - changes to - Closed" and "Contact....
