Advanced Work Assignment is not working for me

[chand1]

Hi All,

Please note that my requirement is when a customer raises one case(channel = Web), then the case should get auto-assigned to an agent who has English skill. Even, I want that the agent should get an notification in agent inbox in Agent Workspace, as per the default inbox layout.

I have configured as below: 

1. Created one service channel

2. Created one queue called as "Customqueue"

3. Created Assignment Eligibility

4. Created Assignment rule

 I am noticing that no cases are getting auto-assigned to an agent. Even agents are not getting any notification in their inboxes in Agent Workspace. I am missing any additional configuration here? Please advice.

[Musab Rasheed]

Hello,

Below thread might help you

https://community.servicenow.com/community?id=community_question&sys_id=e2c48a8edbf14510382a8263059619d7

Mark my answer as correct if that helps

Regards

[Musab Rasheed]

Hello,

If you are fine with my reply kindly mark my answer as correct and close the thread.

Regards