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Preview button in Post Case Review not working

In Post Case Review page, when I click on Preview button, getting the below error :"Unable to generate document. Please Check configuration." Do I have to install any specific Plugin for this ?Please help

How to modify the Workspace Application Name and Module

Hi All, I want to modify Application name or module names from the Workspace List. Kindly help me how to modify that Like ,I opened Financial service Operation workspace, where I can see Application Name as Loan Service case, I want to update that as...

Resolved! User should routed to portal based on company

Hi Experts I have a requirement regarding portal routing that I need some help understanding. The requirement is as follows:If a user belongs to Company "ABC," they should be routed to the Service Portal (SP).If a user belongs to Company "XYZ," they ...

User criteria stopped working

I have created one user criteria which was working fine yesterday but today it is not working. I have added the user criteria under not available for but still it stopped working. 

Add Watch list to form

Hi All,I want to add the watch list function directly on the form in the portal. Currently on the form we are asking for the email address and mapping this to the watch list. But this seems to be old fashion. Do you have an proper solution for me?  T...

Lookup and verify functionality

Hey there, I m trying to explore the lookup and verify functionality using Agent workspace and CSM configurable workspace. As directed I have created the interaction records, but I m not able to use verify customer or verify contact functionality.IT ...

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Delegate Function in ServiceNow

Hello together, we use the Delegate (sys_user_delegate) Function on our instance.Right now, our management wants to have a extension for this. If user A delegates to user B and user B have also a delegate to user C all the messages for user A should ...

Resolved! Comment restriction on case for a day

Hi There, I have a requirement to restrict case comment by consumer if they have already replied 5 times a day. I want only for consumer not for customers.

Prakash_S by Tera Contributor
  • 401 Views
  • 2 replies
  • 1 helpfuls

Resolved! Child case not getting close

Hi  As per ServiceNow documentation if we close parent case then all associated child should auto close but it is not happening. What could be the possible reason. 

Prakash_S by Tera Contributor
  • 453 Views
  • 1 replies
  • 2 helpfuls