Agent Workspace - how to get a list of sys_ids of selected items in a related list?
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07-05-2022 08:43 AM
Hi All,
I have a need to be able to gather which items are selected in a related list in the aghent workspace that I can then pass to a script include to process.
I am able to do this without issues using a list choice on the platform but this does not apply to the agent workspace.
so while this (https://community.servicenow.com/community?id=community_question&sys_id=43f04ba5db98dbc01dcaf3231f96...) works on the platform it does not seem to work in the agent workspace.
situation:
the Customer service Case has a related list set up called Seats. My users need to be able to select one or more of the seat records in this list and then select an action. I want to avoid processing the action for each record but rather gather the information needed from the seat records and then perform the rest message to a external source that needs to know all selected seats. While I could do this one record at a time this would be inefficient and use unnecessary transactions when the endpoint I am communicating with will accept an array of string for each seat.
Thanks
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12-06-2024 09:19 AM
Did you ever find a solution?