Allow specific domain to send ticket in servicenow

Jeck Manalo
Tera Guru

‎12-01-2024 05:07 PM

Hello All,

 

May I know if there is a way to allow specific domain to send email/ticket to servicenow (company instance).

 

like example: allow (sample.com) domain to send an email and generate a ticket to servicenow for instance domain (ownservicenow.com).

 

Right now only users from own domain are able to send/create a ticket. 

 

Any other way to allow specific domain too?

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Community Alums
Not applicable

‎12-01-2024 07:48 PM

Hi @Jeck Manalo ,

we don't have any Trusted Domain whitelist, whereas we do have that for Inbound email. Please find below screenshot of Email Properties:

SandeepDutta_0-1733111311745.png

 

In order to do so, you will definitely have to write a script/Business Rule, based on certain conditions of "Email ID" and call events to trigger notification such as gs.addEventQueue() method.

 

Also, please follow this solution : https://www.servicenow.com/community/developer-forum/accept-email-from-domains-that-are-not-authoriz...

 

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