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An active agent chat (via Inbox) with automatic messages

ozgurD
Tera Contributor

‎01-28-2025 05:58 AM - edited ‎01-28-2025 06:06 AM

Hi,

Use case: Active Chats via Inbox in CSM Workspace (Interaction type: Messaging) 

Is it possible to access an active chat through a script and give a hint?
Because we would like to give a hint if the agent has already sent 3 messages in the active chat to the customer, for example: “It is only possible to send 2 messages to the customer”.

 

Thank you. 

 

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