Hey, I want to have the Compose section automatically always be displayed when opening a new ticket. So I dont have to change this manually each time I open a ticket (see the red arrow) I suspect that this might be possible by changing User Prefer...
Hi all, We have Account 1 and Account 2 Created a Account to Account Relationship type and a Relationship record. Account From: Account 1 Account To: Account 2 Contact with Case Manager/Customer Admin role from Account 1 is not able to raise a case f...
Changing Manager Workspace (WFO) Where/how can I change the Manager Workspace (WFO) for Amy Jones? I have tried following the steps that we use for editing Agent Workspace but I cannot see any options (App Shells) for Manager Workspace. I am trying t...
Is it possible to do a mass closing of the Incidents with specific assignment group, These are not worked by any group and need to be Resolved with no action. Is there a way to setup auto-closure on these as well? That way when they come in, they aut...
I would appreciate it if you could tell me about the attachment size for development instances.I'm trying to verify how to manage queries in a case table for a development instance.I would like to ask the following questions about the file size of at...
We are preparing for a customer to be onboarded in to ServiceNow CSM application. Customer has a B2C business model and we are planning to propose the Consumer model to manage customer details.With the Consumer entry created for every customer part o...
I am installing CSM and ITSM related plugins and this message presents itself in the plugin installation page. I did not create or install any custom applications, so I'm a bit confused as to what the platform is telling me. I reviewed this doc o...
When I open few forms (not all), I am getting a error message " This form has not been configured for Workspace. To edit the form, select a different type of record, or contact your administrator." How to fix this.
How to enable editing on related list records
HI, We have a doubt with the type of license used for Mobile Agent, according to what we have read this APP uses FCM type licenses, but the role that users must have is wm_dispatcher, which has inheritance from role sn_customerservice which is a CSM ...
We have a requirement that in list view, user should be able to change status of bulk cases to Closed/Cancelled. I am getting Security Constraints error when I try to edit status field from list view even as admin. So is it possible to close/cancel c...
this short description we have to set it in problem statement field.
In how many days resolved cases close automatically by default?
Hi guys!! I need to create a custom widget which is a button on csm portal. On click of a button , a text box should appear and it should contain an 'Ok' button at the end. On the click of 'Ok' button the text box should close and show an info messag...
How to create a Problem Task and populate description of problem automatically when problem record is moved to Root cause analysis state using flow designer ?
