Assistance Required with Portal Routing Logic Based on User Company

[Gulfam]

Hi Expert

I have a requirement related to portal routing that I need some help with. Here's the scenario:

• If a user belongs to company "ABC," they should be routed to the Service Portal (SP).
• If a user belongs to company "XYZ," they should be routed to the Customer Service Management portal (CSM).
• After logging out, the user should be redirected to the common login page (SP landing page).

I’ve created a new Script Include that inherits the SPEntryPage Script Include. In the initialize function, I added the following code:

var userId = gs.getUserID();

var userRec = new GlideRecord('sys_user'); userRec.addEncodedQuery('sys_class_name=customer_contact^company.nameINXYZ^sys_id=' + userId); userRec.query();

if (userRec.next()) {

this.portal = "/csm/";

} else {

this.portal = "/sp/";

}

When I impersonate a user from company "XYZ," the CSM portal is displayed as expected. However, when I log in using my credentials (from company "XYZ"), it always redirects me to the Service Portal (SP) instead of the CSM portal.

Could you please assist me in resolving this? I suspect there may be an issue with how the user's company is being checked or how the logic is being applied during login.

Looking forward to your guidance on this.

[Ankur Bawiskar]

@Gulfam 

the 1st case which worked you are impersonating a user from company but in 2nd case you are impersonating as contact user of some account

So try to update as this

var userRec = new GlideRecord('sys_user');

userRec.addEncodedQuery('company.nameINXYZ^sys_id=' + userId);

userRec.query();

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Gulfam]

Hi Ankur, 

I have made the changes, but still getting the same error. 

But when i impersonate with the same user 

[Ankur Bawiskar]

@Gulfam 

did you add logs and see ?

for 2nd case you are impersonating user from customer_contact table?

[Gulfam]

I am using sys_user table