Assistance Required with Portal Routing Logic Based on User Company

[Gulfam]

Hi Expert

I have a requirement related to portal routing that I need some help with. Here's the scenario:

• If a user belongs to company "ABC," they should be routed to the Service Portal (SP).
• If a user belongs to company "XYZ," they should be routed to the Customer Service Management portal (CSM).
• After logging out, the user should be redirected to the common login page (SP landing page).

I’ve created a new Script Include that inherits the SPEntryPage Script Include. In the initialize function, I added the following code:

var userId = gs.getUserID();

var userRec = new GlideRecord('sys_user'); userRec.addEncodedQuery('sys_class_name=customer_contact^company.nameINXYZ^sys_id=' + userId); userRec.query();

if (userRec.next()) {

this.portal = "/csm/";

} else {

this.portal = "/sp/";

}

When I impersonate a user from company "XYZ," the CSM portal is displayed as expected. However, when I log in using my credentials (from company "XYZ"), it always redirects me to the Service Portal (SP) instead of the CSM portal.

Could you please assist me in resolving this? I suspect there may be an issue with how the user's company is being checked or how the logic is being applied during login.

Looking forward to your guidance on this.

[Ankur Bawiskar]

@Gulfam 

when you impersonated with user from XYZ what came in log?

when you impersonated with user from another company what came in log?

[Gulfam]

I have added following logs, 
When i tried with credentials following code triggered thrice. 2 times for csm user and 1 times for guest user.
But when i impersonate, same code trigger twice. and both times for CSM user

[Runjay Patel]

Hi @Gulfam ,

Your code looks okay, you need to check routing. try printing the log to troubleshoot.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

[Gulfam]

Hi Runjay,
I have write the logs, it's showing csm portal in logs, When i impersonate with XYZ user then it takes me to the CSM portal and when i try to log in using XYZ user then it take me to the SP portal.

[Kieran Anson]

Your encoded query could be troublesome with doing a contains search. You're also limiting the search to only users with a class of contact. 

Are you only wanting this to apply to a single company record? Or are there actually many companies this needs to work for.