ATF Rollback

[Anshika Bhatna1]

Why this "Record Delete  " step is used in CSM- Escalate an Account ATF Test case there is no such step present in ITSM. What is the use of this step if ATF already has rollback feature. And if it is deleting the record then after rollback it should be there in the system but I'm not able to find that record.
Can anyone please help in this?

[Ankur Bawiskar · Accepted solution]

@Anshika Bhatna1 

May be it's part of Process for Escalating an Account.

OR

the table "sn_customerservice_escalation" doesn't have rollback by default enabled for ATF and hence ATF step is deleting.

If my response helped please mark it correct and close the thread so that it benefits future readers.