In PDI, I created a new scope app and a table within this scope app. Additionally, I also created a record producer to create tickets belonging to the newly created table. However, I encountered an issue where when I submit a ticket with an attached file, the ticket in the ITIL view does not display the attached file. Upon checking the "sys_attachment" table, I found that the file exists but is stored in two tables: one in the table I created and another in a table named "ZZ_YYsc_cart_item." How can I resolve this? Please advise.
