Forum Posts
Resolved! How CSM works with now mobile
Hi guys. 1.What can you do with now mobile and CSM? 2.Also, How customizable is Now Mobile? Thank you.
Configure Intelligent search in workspace
Hi Everyone, I have the requirement to create a search bar in the workspace which is similar to the intelligent search in the cmdb workspace. I am unable to find the type of component in the ui builder. Can anyone share their views to build the same ...
Removing contact relationships
Hi All, Within accounts there is a related list for 'Contact Relationships'. This allows access for contacts to view the defined account(s). However, if for example a contact will no longer work with the account defined within a contact relationship,...
Resolved! Can anyone please tell how can we restrict business rule for specific table.
When you extend a table (Table B extending Table A), the business rules from the parent table (Table A) are inherited by the child table (Table B) by default. How to exclude a specific business rule from running on Table B.
Resolved! How to create a task Incident from incident
Hi Can any one guide me how we caonfigure the Task as incident we have OOB task which available in Inicident Related listThere is a option to click NEW buttonits routing to new Case task once we click on it.(Instead of casetask it should create incid...
"gr.getValue()" and "gr.getByFormat('hh:mm:ss')" return different times
Hi Team, I am drafting the below script to extract the HH:MM:SS from a date/time field for mapping to other fields ---However, I'm seeing a 12-hour discrepancy. Please observe the attached snip [PFA-1].Can anyone help me understand why there are two ...
Link case to incident
HiI need a script to implement the below use case:When Incident is attached to the caseThen the respective related Case is shown on the Incident form via the case field.Any suggestions?
Best practice to generate requests with predefined intervals
Hello,We have a requirement that certain requests should open regularly at predefined intervals. What would be the best way to implement this? I noticed that Scheduled Jobs directly provide the ability to generate a request via a template, but the sc...
SharePoint integration - can't create a folder
I'm trying to create a folder for a SharePoint site but I can't create a folder with the flow action in Flow Designer. Tried testing the 'list items in a folder' action and it works but the fields for creating a folder show access is denied, folder n...
Customizing Knowledge Portal looks like ServiceNow docs
Hello everyone!I have an exciting update to share. A customer of ours is keen on establishing a knowledge portal for their product documentation and release notes. They're envisioning a portal akin to the layout and design of ServiceNow docs. The que...
Allow editing of checklist component in CSM Workspace
Hello esteemed community members! We have a checklist component in our CSM workspace and we would like to add the options of : 1) Editing an existing checklist (adding new checklist items) or creating a new checklist within the record in workspace. T...
Resolved! How do I separate two departments using the incident and change management on the same instance?
My company only has one instance but there are two departments that would like to use Incident and Change Management.Could someone please tell me the best way to separate the Incident and change management on the instance so that the configurations m...
Why i am getting same alert and error message twice in workspace?
I have configured on change client script to clear the dob value and to show alert or error message if the selecting date is in future. I tried with alert and error message both are reflecting twice. when i tried with field error box its clearing the...
How to set up activate customer portal at service now.
In your PDI, navigate to System Applications > All Available Applications > All. Find the plugin and then activate it.For more information on using the All Applications page, see Activate a plugin. Want to know if service portal and customer portal a...