Hi, does anyone know how to have the reports shown in this tab in the CSM/FSM Workspace? Already installed the PA - Content Pack - Customer Service - Advanced plugin and executed the following scheduled jobs:- [CS] Customer Service Daily Data Collect...
HI, com.glide.explicit_roles plugin is Installed by raising HI ticket ? Or can we install it after com.sn_customerservice installation ? OR is it included in that installation ? How to check it ? I do not see it in list of plugins . Can anyone confir...
Hi all, The requirement is to automate my single click action that's running on my guidance. So, when we initiate the Playbook experience, after a certain set of questions are answered, the case goes to awaiting info with Agreed with customer. The us...
Once I select any contact ‘Escalated To’ Lov, an email should be triggered to the contact and also all upper level contact(s) from the one which is selected should be marked in CC eg. If software group is selected by NOC engineer, then email should b...
Hey Fishes, I have many doubts regarding in relationship between TMF, Servicenow, Order Management. Can you please clear those doubts? 1. What is TMF ? How it is helpful ?2. How TMF is related to Servicenow OrderManagement ?
Hello everyone,I'm encountering difficulties training machine learning models on a personal development instance. Despite checking the sys property glide.shared_service_scheduler.url and confirming it points to https://sncmlscheduler.service-now.com/...
I have a field in the table, how to make that field only accept values from 0 to 100(whole numbers) in servicenow
Hi Team, we enabled OOO survey but ref number missing in info message. How to add that ThanksRoopa
NEED URGENT HELP: I need to create a "EDIT" button on a widget portal.It will take value from User table. Something like this: Is it possible to create such Edit button on Widget Portal Page?
Hi, We have recently configured a Similarity Solution Definition through Predictive Intelligence. We have configured this correctly and the model has been trained and we can see the similarity examples in the backend. The model we have created is si...
I use the catalog item Save as draft function in the Washington version, why? Some items cannot be saved. Has anyone experienced a similar situation?
If a case status is changing from awaiting info to Open, then the assigned to person should be notified so that he can pick up and continue working on that case. How to achieve this scenario using provider notification.
NEED URGENT HELP!!! Requirement: As per below screenshot, there is an option: Edit roles. Edit roles will provide roles in Drag and drop method. Now my requirement is "EDIT ROLE" should be a Button. Not a link as shown below. The HTML Code of the wi...
Hello,When a read only user opens the certification task, the users sees a three error messages. Can these messages be removed?Appreciate with the help.
Hi, Is there a way to allow certain email domains to be accepted via inbound action and create a tickets in ServiceNow for us? These are not existing contacts/user in ServiceNow. We want the emails from these domains to hit our SNow instance and cr...
