Hi, I want to know that in the knowledge view article how the permalinks are configured. what is the configuration behind that. In the view article body at the bottom authored by name and last modified details will appear , so I want to know how thos...
I want to add different colors to each shift in Manager workspace and how I can fetch the groups/users in Team calendar, currently it is showing black/empty. For your reference I am adding the screenshots please look into it.
KB article ID in the N-able alerts should be visible on top of search results in agent workspace
Hello community!I have created 2 interactive filters for Customers and Dates, now I need to create a new one for the SLA Contracts we have, but when I select the filter and add the reference table and the reference of the interactive filter, the info...
Hi, I like to check if it is possible to embed third party AgentAssist application into CSM agent workspace? Any help is appreciated. ThanksPavanLabels : Agent Workspace
Hello everyone!What are the functional differences between the Washington DC version of Flow Designer and utah's Flow Designer, or what new features have been added? What features of the Utah version of Flow Designer need to be changed or paid attent...
Hello!I am developing a solution for the following request: "Customers should not receive notifications about internal knowledge articles being attached to their case".The way I was going about this was All > Contextual Search > Table Configuration. ...
We are trying to leverage the out of the box attachment APIs ("Attachment API" or "CSM Attachment API") to post attachment files to Knowledge Articles. Some details about our setup:Knowledge versioning is turned ONACLs are blocking changes to Knowle...
Hello SN World,In CSM Community, it seems like no events are ever found on the event home page. I am trying to display the events that have been created by me and another user for a date in the future. I am currently an admin on the instance and if I...
I have created a UI action on Case form, This UI action is calling a UI page using glidemodal.We have created a reference king of field in UI page HTML section using the <g:ui_reference>I want to use dynamic query for the field where I want to pass d...
Hi, we're using the CSM/FSM configurable workspace for our agents on vancouver. When an agent views a case through the workspace, the casenumer is shown. when an agent views the case through the Next Experience UI, the short description of the case i...
Hi everyone! I'm currently developing a declarative action to create a new record from a related list in the CSM workspace and then populate some fields on the form using a client script on load, however, once I click the button to create the new rec...
Hii All. The fields Duration, Business Duration & Time Worked are not populating in the Case form even after the case is closed. Please help. Thanks in advance.
Greetings ,I want to link email notification when a request is submitted to notify the user that the has been RITM created and when they click on the link they can view the RITM custom Service portal . Advice preferably using email notificatio...
I have created two fields in Case form one service Id(reference: Install base item table) and another one is multiple service id (string field). We have sent one template two customer in that template service_id: field is there. When customer sent on...
