Attachment

Prathyusha G
Tera Contributor
Hi, My Requirement is On click of Button on Case form I need to Copy Attachments, Description from Case and display it on UI Page, On click of Submit Button on UI Page a new Child case should be created with Copied Attachments and Description. Ui page should contain the functionality to add new Attachments also. Please, help me in achieving the above functionality.
3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Prathyusha G 

Why to show the UI page?

Why not create child case and copy the field values and attachments and redirect to that child case so that user can add new attachment?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Thank You for your Reply

 

We tried to copy attachments and description from parent case to child case, when we land on new child case attachments are not visible on the form but when we click on attachment icon there we are able to see the attachments, After saving the Child Record we are able to see the attachments. But Client need to see the copied attachments on the form before saving the record. Is it possible through UI page?

@Prathyusha G 

you need to debug this part

when we land on new child case attachments are not visible on the form but when we click on attachment icon there we are able to see the attachments

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader