How to check whether user is logged in first time to instance?
Hi all,for the users who logged in first time to the instance I need to show some message on portal. how we can achieve this. can anyone have idea?Thanks
Forum Posts
how to use event name in email script
Hello,I have a requirement where we are triggering a notification sent to 'abc' and 'xyz. These two emails are currently added directly in the notification itself. However, the new requirement is to configure the email sender list differently. Specif...
Geography Matching Attributes - Territory Planning Console
Hello everyone. I'm working with the new Territory Planning Console in a Vancouver PDI, and it's slick. However, there is one feature that is not clear on how it should work or what should be expected - Geographies configured with Matching Attributes...
Industry models/Service Organizations
Hello!Have anyone yet implemented Industry model/Service Organizations in CSM? I am trying to implement it but having hard time. Can't really find the link between the Locations and much more. Any help is welcome.Thanks in advance!
Resolved! How to implement CSM with FSM ?
Can anyone explain how can we integrate CSM and FSM together so they can both work together ?
Resolved! I want to improve my search results
Hi guys. When searching in CSM, similar words are searched.Is there a way to associate certain words so that when one word is searched, the other word does not appear in the search results? Thank you.
Quick messages/email templates
Currently there is a support team with approximately 100 canned responses they share from a Google doc and copy and paste to SN cases all day long. I know how to add them to SN as templates and know they can type in the search of the list to drill d...
Agent Workspace - How to open a UI action in a sub tab instead of new window
Hi, I have an issue as when I click on a particular UI action in Agent workspace, its triggering to new window. My requirement is to when its clicked, it should open in new sub tab. In UI Action, Under Workspace client Script, I tried the below code...
Resolved! Document Viewer in CSM/FSM Workspace
Hey all, I am having troubling in enabling document viewer for service agents to use in the CSM/FSM workspace on opened record. They are unable to view it. I have installed the Document Viewer.I have tried adding the use document viewer attribute to ...
Resolved! Missing 'Type your message here' in activity stream
Hi all, in customer service we have lost the 'type your message here' widget in the activity stream. It still exists for folks on the incident side, but 'cases' do not have it. Is there a place to start looking to restore that functionality so end us...
Walk-up Experience - sn_walkup.walkup_login issues
My team has inherited support of a project surrounding the Walk-up Experience product that was initially set up by a contracted team almost two years ago. Thankfully the product is, for the most part, fully built and ready for use, but the agency it ...
How to add comma seperated list as option in a Choice type field?
Hello,I am getting a list like ( a, b, c, d, e, f) from GlideAjax in Client script response. If I wanted to add all these options in a choice type field. How will I do that?This is the script I am using, but it's not adding the options. I had checked...
Resolved! g_form.getValue is not working
Hello, I have written this client script on catalog variable set.function onChange(control, oldValue, newValue, isLoading) { var at = g_form.getValue('type');console.log('test12 ' + at);if(at == 'Modify Existing'){g_form.showFieldMsg('type' , 'Your ...
How do you stop a footer from riding up on the Service Portal Login Page
I created a footer for our Service Portal. Its rather large so I have the Fixed Footer turned off on the Theme. The problem occurs before a user logs into the portal, the footer rides up to be just under the portion of the visible text because the c...
Resolved! Update Data Source
How do I update an existing Data Source There seems to be no option.Here is the screenshot that I am trying to edit.