How to add Approve/Reject buttons on the change form.
Hi Team, How to add Approve/Reject buttons on the change form. The buttons should be visible only when the approver logins into ServiceNow. Regards,Manasa.
Forum Posts
Dont see cases on Customer Service Management mobile application
Do CSM mobile app require some basic configuration after installation in order to see cases? Logged as an admin or user with csm agent or manager role I can not see cases... I have 0s only... same is on client instance and on my PDI. My PDI is fresh...
Making the tough call - Fulfiller reductions
With budgets not allowing for subscription growth, and a very open door policy on granting teams licensed roles (CSM professional fulfillers), we find ourselves needing to identfiy who to trim in terms of license usage. The easy level of "haven't log...
how saveResponseAsAttachment() works for content-type: application/octet-stream
Hello, I am using POST method API provided by third party application. unfortunately the response size is too large more then 33MB. I was not able to get the response so i thought to save response as attachment. but the response content type is appl...
Autopopulate Contact field when the Account is selected.
My code wont work or i missing something? please need help. Contact is reference field function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var selectedAccount = g_form.getV...
Contacts and customer admin is unable to access any links in CSM portal
We have implemented the CSM portal but the contacts are unable to access any link and redirected to 404 page despite having the required roles.
Add a Column in Country country_core Table
The Table: Country [core_country] are we able to add a column ‘Blocked Country’ as a true/false field to identify what countries are blocked. If the blocked country status changes, we won’t need to update the form. The workflow will be off of Blocked...
Read only check boxes is not visible clearly on form view
As we can see on the screenshot, User experience check box is marked as true but from usability ,visibility perspective it is feebly visible. Can this improved to increase the enhance the visibility
Worknotes and comments are not being updated in case activity via import sets
Worknotes and comments are not being updated in case activity via import sets..but I can see the data in list view.Is there any additional configuration required for this to populate on case activity form?Thanks in advance!!!
Record producer is visible two times on popular items on servicenow csm portal
Record producer is visible two times on popular items on ServiceNow csm portal.please help/suggest.
attachment Query
When customer reply through email that time customer attached one attachment to mail that attachment is not added to the record. Let me how achieve
Missing "Type your message here" for Non-ITIl users in Service portal
I have created a simple list widget for the watch list. If a user is added to a watchlist they'll be able to view the incident from the service portal. The only issue is non-itil users cannot add to the conversation or leave a message. Has anyone run...
Resolved! Inbound Email Attachment
How to Attach a file in Incident with Inbound Email Action. Requirement below. Requirements: If the an incident comes in with Contact Type = Email AND does not meet the criteria for any assignment lookup rules, the incident shall be assigned to US-IT...
incident Update a message client notification
Hello! How do I do the following notification: updating a new message from the client that is sent to assigned to when a comment from the client was added to the incident list Now I have a condition that is extremely important and it is: all notifica...
Manual (ui action) to assign next (secondary) on-call agent
Hello all,We have a requirement in my office to create a UI action which will assign the secondary on-call agent after the workflow 'On-Call: Assign' has been triggered and the primary on-call agent does not pick up his phone when we call him manuall...
