The form layout for legacy workspace appear in the below way However after enabling configurable workspace the form header appears in right sideAny idea how to change the layout or type for the particular form page? Appreciate all the help.Thanks
Can we enable child cases to be created from other child cases?Is this just a configuration option/setting?Is this best practice?Is this possible without customization or any another workaround?
Hi, The category field in record producer is not editable in record producer. Can anyone help? TIA,
i want to trigger notofication when sla has breached and when sla has breached 50%
Hello All,We have one Time Worked table in the instance. This table consist of 2,776,766 of records.When we try to open the table from the navigator it takes around more that 5 min to load all the records.Is there chance or solution to minimize the l...
We are in the process of setting up Qualtrics on the CSM portal. We have successfully implemented the Qualtrics project deployment code within the CSM portal's footer. Survey responses are being received on the Qualtrics side. However, there is a ...
Hello Folks, Hope you are doing good..!I am getting a strange doubt on Targeted communication Recipient List under CSM ServiceNow. It will be really appreciated if i get any positive and useful response.Please find the below Screen shot for the refe...
I used If condition and tried to find the yes no value with given below script but only getting no condition in workflow. // This script needs to set answer to 'yes' or 'no' to indicate the state of the activity. answer = ifScript();function ifScri...
Dear All, I am new to portal, I want to display the outages created for any case under "CSM Install Base Current Outage Status" or the related widgets, When i try to add ""CSM Install Base Current Outage Status""/"CSM Install Base Outages on Home Pag...
How to add attachment to the case form when customer send one attachment through email.
Hi SN Community, I have an issue regarding trigger conditions not creating assessment instances. I have a requirement to trigger a survey whenever a consumer is created when they send an initial email to our instance mailbox. I am aware that the User...
Hi, We have currently set up agent assist using table configurations.We have set it up so that agent assist only shows recommended knowledge articles, as per the below screenshot.However, we would also like to show the option ‘Similar Cases’ so agent...
Hi everyone, We need to develop a 'My Account Team' page within the CSM Portal, allowing customers to access their account information and contacts. I've developed a custom widget for this task, but it's not performing as intended.Please provide guid...
when customer send notification he attached one file to case customer received case open notification . customer reply that notification add another file and send mail to customer how to that attachment is added to that case
Hi all ,We have a requirement to import the community data as Blogs and its comment from excel into service now.I have tried implementing the blogs part into snow seperately and comments part seperately.The blogs part have been imported successfully ...
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