Resolved! copy work notes to work order from workorder task
Hi AllI want to copy worknotes of workorder task (wm_task) to workorder worknotes (wm_order). Please can guide and suggest me the script please Thanks.
Forum Posts
changes() function is not working while giving it with a variable name
Hi All, We have a requirement where we need to see if a field value is changed in business rule (using .changes()). But we cant give the field name directly, instead should get field name from a property. And this is giving us 'undefined'. Please fin...
Resolved! Case creation from inbound email actions
Hi, Would like to configure case creation from email. seen OOB flow designer but i didnt get following things. 1. How can we process only specific email for case creation . Dont want to create case for all the email which are received.2. If use the p...
Resolved! Transalted messages in client script
We are displaying field messages using showFieldMessage in catalog client script. But if the user preferred language is different we should display the translated version. How to achieve this requirement?
Resolved! Child incident should not close when assigned_to field is empty in Parent incident.
HiPlease help me to solve the use caseChild incident should not close when assigned_to field is empty in Parent incident.Thank you:)
After Transform Scripts Vs Business rule
Have a requirement where i need to update certain fields on the customer project table after an import happens what would be best ? an after transform script or a BR ??any suggestions or docs?
"Configuring List Categories in the CSM/FSM Configurable Workspace: A Step-by-Step Guide"
The CSM/FSM Configurable Workspace, which stands for Customer Service Management / Field Service Management workspace, is a ServiceNow platform-provided pre-built workspace. It is built primarily for customer service and field service management act...
CSM Professional vs Standard
How to check if your installed CSM application is Standard or Professional license version ?
CSM Configurable Workspace - can't even add a new record menu item
I'm trying to get started with the CSM Configurable Workspace and have looked through the "Guided Setup", I've got many issues but the 'simplest' one is adding a "New Record Menu Item". I have added a record to the 'sys_aw_new_menu_item' table, and...
Return single record using GlideRecord.get() with multiple conditions.
Hi,I am trying to get a single record in a business rule from Case table without using GlideRecord.next() as it is giving following errorQueryEventLogger: Invalid query detected, please check logs for details [Unknown field in table sn_customerservi...
Show announcement in Agent Workspace
Hello Experts, I have a requirement to show the announcement on the Agent Workspace landing page. I am new to agent workspace and confused on from where to start. What I tried- I have created the record in Now Experience Framework --> UX Banner Annou...
Resolved! get attachment.sys_id before catalog item is submitted
Hi all, i need to have somehow to get attachment.sys_id before catalog item is submitted. (so I can't use current.sys_id...)The use case is as follows: check whether the file is in the correct format, size, etc.
Resolved! How to update the latest KB article display number in customized reference field
Hi Team, We have created a reference field (BIA Knowledge Article) in business application cmdb form.It will shows the KB article display number in the field. So, If KB article expire after 1 year - Then users are updating the KB article through port...
Resolved! How to create related Private ticket which should visible to only internal teams not in portal
Hi How can we create a related private ticket Like (Incident or case or Task) should and visible to clients on portal. Ticket should only visible to internal teams not flowing to portal.Please guide meThanks.
Scheduled Script Execution
Is there a better way to write it or a simpler way or a way to maintain it later?var gr= new GlideRecord('sys_user_grmember');// Agroupvar tifi = gr.addQuery('group', 'ec6fb87747f1311047d9afcf016d438b');// Bgrouptifi .addOrCondition('group', 'Search ...
