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07-12-2024 11:04 AM
We want interactions to be manually routed. What property deactivates populating the assigned to field?
Table name: interaction
field name: assigned_to
type of submission is "Walk-up" via Walk-up solution check in portal
Solved! Go to Solution.
07-12-2024 12:31 PM
Hi Nicole,
I would check this: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/advanced-work-as...
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