Auto Assignment of Interactions - revert to manual

[Nicole Disbro]

We want interactions to be manually routed. What property deactivates populating the assigned to field?

Table name: interaction

field name: assigned_to

type of submission is "Walk-up" via Walk-up solution check in portal

[JP - Kyndryl · Accepted solution]

Hi Nicole,

I would check this:  https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/advanced-work-as...