The CreatorCon Call for Content is officially open! Get started here.

CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Customer Portal reference search variable for Languages

We have 4 languages in total enabled on our platform (English, German, Dutch and Spanish).  Within several catalog items we have a variable that searches the cmdb_ci table to display results back to the user based upon what they are entitled to see. ...

dschiffer by Tera Contributor
  • 289 Views
  • 2 replies
  • 0 helpfuls

Field Style not working on Form

Good Day, I have created a style and it woks on the list but not on the form please help. Field name: TruckField name: javascript:current.u_truck.u_fuel_type=='BEV';Style: background-color:#71E279   

Michael_Nash_0-1698229771348.png

Date Format

I have a Date in Excel in Date format. the target table has Date /Time format. i tried to append 00:00:00 thro transform script. but its not working as expected. Any better ways to achieve this

Priya123 by Tera Contributor
  • 392 Views
  • 9 replies
  • 0 helpfuls

CSM Playbooks on the Employee Center

Hello, I would like to leverage Playbooks for CSM Contact onboarding but I can't figure out the best way to add the Playbook to the Employee Center, the idea would be an Internal User would first submit the Record Producer to Onboard a new Account an...

Resolved! Label Change

So i have a Due date ( field on a Table) , i just want to change the Label on the form not in the table. I know thats not possible but is there a chance?

Priya123 by Tera Contributor
  • 507 Views
  • 3 replies
  • 1 helpfuls

Activating Select Modules on SNAF Instance

Hi Community, I take it that I can activate any module of the following applications into my SNAF learning/practice environment? Employee Service Management (HRSD)Customer Service Management if so, during the installation I should check the "Load Dem...

Victort by Tera Contributor
  • 291 Views
  • 1 replies
  • 0 helpfuls

Resolved! Read access to Inactive Customer Contacts

We have a requirement to allow an account's primary contact to be able to Inactivate/Activivate other contacts in the account. We added an ACL on customer_contact.active that allows the primary contact to change the Active field.  This works, and the...

Resolved! Case state should update to work in progess APi.

HiHas can any one can guide me on Case State to update to in progress  from integration.which API call in servicenow we will use to update Case state to move to working in progress from third party Integration. Please can anyone suggest the API call ...

Research by Tera Guru
  • 1047 Views
  • 7 replies
  • 0 helpfuls