Forum Posts
How to limit 10 records per Incident
Hi all,I have requirement where, I have to check if parent record(INC0000111 ) has 10 child records , if the 10 child records are created then I should get a error message and should not be able to create more than 10 record's for a parent record.
Client script containing jquery working in nativeUI but not in workspace
I trying to set default date time picker value while form loading through client script, it is working in native but not in workspace, I have tried all suggestion which were suggested online like setting isolate script to true or using noconflict but...
inbound email action
I need to create an inbound email action, I need it as soon as the customer sends a response email, then the status of the same request that he opened will be changed from resolves, which is a value of 6, to opened, which is a value of 1, and also in...
Business rule: add/remove custom role from Manager on group
Hello, I'm currently working on setting up a business rule for the sys_user_group table, and I could use some guidance. The objective is to automatically assign a custom role to the user who becomes the manager of a group. In the business rule, I wan...
Resolved! How CSM works with now mobile
Hi guys. 1.What can you do with now mobile and CSM? 2.Also, How customizable is Now Mobile? Thank you.
Accept and reject solution not working on csm portal
Hi Everyone,Accept solution and reject solution are not working properly in csm portal..when I click on those buttons I am getting an error as "Error in changing the status".I have checked the state dictionary as well and the read only is false.Is th...
Service Now Push Notification
Hello Community, We need to integrate push notifications from serviceNow into a Flutter application. Is this possible?Could you please also provide us with a link to a document or any other related material that may assist us in meeting the requireme...
Remove incident ai search source from esc portal
Hi Experts, I want to remove incident ai search source from esc portal, for that I unlinked incident from ai search source but still visible on portal.Portal, How ro remove it from portal, am I missing anything? Thanks in Advance,NS
Resolved! When you export to Excel, is that number listed in the Duration field in second, minutes? Any further insight would be super helpful
Thank you I am just attempting to determine the duration from open to close of 5000+ cases
need to create report based on tickets assigned from one group to another group
need to create report based on tickets assigned from one group to another group
Configure Intelligent search in workspace
Hi Everyone, I have the requirement to create a search bar in the workspace which is similar to the intelligent search in the cmdb workspace. I am unable to find the type of component in the ui builder. Can anyone share their views to build the same ...
How to send notifications before due dates
Hi All,I have a requirement where, I have a date field value_date,and when I am working on a ticket that is in the "New status", notifications should be sent to requestor in below conditions:1. Five business days before the value date2. One business ...
Visiblity of knowledge category
HiI need to implement a particular scenario where i have a xx knowledge base which has 5 article templates and 10 knowledge categories created. Now i need to restrict one particular knowledge category to one specific article template which should not...
Removing contact relationships
Hi All, Within accounts there is a related list for 'Contact Relationships'. This allows access for contacts to view the defined account(s). However, if for example a contact will no longer work with the account defined within a contact relationship,...
