We have an issue where we are trying to determine what role to give the customer in order to submit cases and communicate through the CSM portal.The issue we are running into is that we cannot find a role to provide the user that gives them access bu...
Hello everyone,When I sent mail(first) from outlook to servicenow, it was not reflected to servicenow. after this situation (sixteen hours later) I again sent another mail(second), at same time it was reflected to servicenow together with the ma...
I am relatively new to ServiceNow and I am having the following issue when importing data to a table. I have 7 Date fields in my transform map: u_lease_expires, u_purchase_date, u_retired_date, u_warranty_expiration, u_picked_by_beneficiary, u_order_...
I'm sure this may be common knowledge to some but I am unable to find the answer. What role is required to be able to update the mobile phone number on my user profile?
Hi Guys, I am exploring the Standard CSM Portal an a dev Instance.I have setup a contact "Thomas Müller" his Account is "ITEM Kunden Account Nr1" and he has the role"sn_customerservice.customer"The CSM Portals shows as expected all cases of his accou...
Hello everyone, We recognize that the recommended browsers for ServcieNow are as follows.・ Google Chrome (from the latest version to the release version two years ago)・ Microsoft Edge (from the latest version to the release version two years ago)・ Fi...
Hello everyone, so we just installed the skill determination plugin and we would like to automatically add a "Ambassador" skill on our cases if the contact is an ambassador without using a business rule. Is it possible to do this or if we need to con...
I'm currently doing the CSM simulator, and I am stuck on this task. When I go to select the Case table it isn't an option.. "ABC Corp requires some modifications to the baseline Case form. They would like to have fields for Category and State added ...
Hey all, Trying to set up automatic Agent Assignment for Cases based upon criteria set in Matching/Assignment Rules. Been looking through the documentation, but haven't figured out the trick for making it work (docs makes it sound like automatically ...
Hello! We are currently setup to create a case using the contact table but is it possible to pull from both the contacts and user table? Thank you,James
I have an openframe API subscribed to CommicationEvent from Topframe. How to fire event from UI Macro to openframe.
HiI have a custom table with two related tables and am trying to show the related tables on a service portal form.It displays fine in the back end, however on the portal it shows the tables as a related list. I am hoping there is a way to configure t...
Hi Team, I have a requirement where in if the Internal Agent updates the Start Date/time and End Date/time on the Walk-up form, we should be able to create a Teams meeting(Integrate b/w SNOW & Teams) as per the Date/time. Can anyone assist me on how ...
Hi Community, I have a Widget that shares a List of Case tickets related to the account of the log in Customer in Service Portal,This Widget will provide the capability to have a filter at the top of the list so the Customer can filter own tickets,BU...
