Auto populate "Account" and "Contact" field for a CMS Case

[CarolMa6]

Hi, 

I need assistance with auto populating these two fields "Account" and "Contact". Once the request is submitted to create a case the information loaded on the cases "account" changes, and the "contact" is cleared. The form doesn't take the correct values populated by the user when the case is submitted. 

Regards 

CarolMa

[Ankur Bawiskar]

@CarolMa6 

Since you said it shows correctly in list view it means it's saved correctly in the database but on form some script is clearing it out

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@CarolMa6 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@CarolMa6 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.