Awa capacity in use field is not updating or not working

xyz7
Tera Contributor

‎04-27-2024 11:33 AM

  • Please help me for below quires or suggestions 

 1.  I have configured AWA for incident table.

  2. Issue - Capacity -in-use is re setting to zero after few min example.  I have given default capacity 2. Agent is holding 5 cases with in- progress state still he is getting inbox notifications in workspace.

3. What is default work item size field in service channel

4. When to go for schedule or shift based routing.

 

Thanks!

 

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1 REPLY 1

EZHIL ARASAN1
Tera Contributor

‎04-07-2025 07:54 AM

Hi @xyz7 ,
Have you got anything for this issue?
Even i am facing this issue.

 

Thanks,

Ezhil

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