Can't display this list. com.glide.ui.graphql.listLayout.ListLayout::getLayoutQuery

[ThunderDev]

I am experiencing this "Can't display this list. Method invocation failure for: Can't display this list. com.glide.ui.graphql.listLayout.ListLayout::getLayoutQuery" issue using CSM/FSM Configurable Workspace. This issue only happens occasionally and I haven't been able to reproduce it on command. I have came across this KB article (KB1005141) https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1005141 I am hesitant to implement the work around listed on the KB article as it says the following "This does slow down configurable and classic workspaces somewhat". Does anyone have input on this?

[edosky]

Hi @ThunderDev ,

Have you tried implementing this and what were the effects if you did, did you notice any difference with the performance?

[ThunderDev · Accepted solution]

I resolved the issue by using the workaround mentioned in the KB article I referenced in my original post. In my case, we added sn_customerservice_case to the system property glide.ui.list.batching.exclusion.list. Since implementing this change, we haven’t observed any impact on performance.

[edosky]

Thank you for your response, appreciate the insight.

[PradeepAdiga]

Check for User-Specific Personalizations

1. Go to System UI > User Preferences

2. Filter for your user and layout-related keys (like cwf.* or list.*)

3. Try removing those preferences and retest.