Can't find case table in Process Automation Designer

JohnDF
Mega Sage

Hi everyone,

I can't find the case (sn_customerservice_case) table in the Process Automation Designer. I changed the application to globan, to customer service and to guided decision experience. How can I select the case table as trigger?

Thanks for help.

1 ACCEPTED SOLUTION

I fixed it by my self. I have uninstalled Case Playbook for Product Support and then reinstalled the Playbooks for Customer Service Management.

View solution in original post

5 REPLIES 5

I fixed it by my self. I have uninstalled Case Playbook for Product Support and then reinstalled the Playbooks for Customer Service Management.