Can we create a KB article from a Case

[Salim5]

Can we create knowledge from CASE? Do we have any UI actions on case form.

Because I am not able to see any buttons on case form in both normal UI and agent workspace UI

[Chandra Sekhar6 · Accepted solution]

Hi

Yes we can create

Activate KCS plugin. Knowledge Centered Service

Then you will have Create Knowldge button on Case form. It will appear only if a case is resolved.

I guess KCS is a paid plugin.