I have a Lookup Select Box on a variable set on a Catalog item that calls a script include in a reference qualifier and passes in the value of the previous Lookup Select Box into the script include. This script include returns a string value that is ...
I extend the Case table and created a custom table. I created a Record Producer for that custom table. Both have an Application Scope of Customer Service. On the instance.servicenow.com/csm page, when I post from that form, I get the message "Request...
Ok I got this problem with my csm portal page on servicenow. When I go to my landing page or you could call it the index page without login in I get the search bar on the page on it without login in. I cheeked on my pdi and this is not an out of the ...
Hello team, Hi has anyone recently appeared for ServiceNow CIS-CSM (Customer service management )exam 2025 .Could anyone kindly share any questions or dumps for the CIS -CSM exam?
Hi Team,Not able to access the Service Catalog of Catalog Items from the Native and SOW View.Details I checked >With required role> catalog, catalog_admin ,itilchecked any user criteria defined under service catalogVerified the Service Catalog in >sc...
Hi Team,I Need to disable /remove the OOB approval for REQ item.how to achieve this? Any best approach for this requirement. Regards,Abhilasha G T
Hi everyone, I have a requirement for Temporary Call Divert using Declarative Actions and UI Builder page. I have two fields: a Diversion number that the user enters, and a Type of Action choice field that can contain Activate, Modify, and Deactivate...
For our internal users we are using Azure SSO and logging into servicenow using their email address. Now we are trying to get our external users connected using Azure guest accounts but instead of using their email address we want to use the Object ...
Good morning everyone!We are creating an experience in the UI Builder for external users, and we have encountered an issue where these external users are unable to see the reports with the custom color palette we have defined for them. The report its...
Good DayI am wondering if anyone can assist me please?I would like to create a custom footer on the CSM portal or a footer that looks similar to the one used on the ESC portal. Example of ESC portal footer: I tried copying the code of the ESC portal ...
if i click on project icon it should show project task list in csm portal only how to configure the widget.
what will be duration of the Xanadu upgrade in PRD instance?
Hi All,could you please clarify my understanding on oauth2.0 tokens.As per my understanding,If refresh token expiry is 30 days, we should run a schedule job for new refresh token every 30 days. The newly generated refresh token will automatically upd...
Any Use Cases for Integration of Customer Service Managment Virtual Agent Topics with MS Teams Integration in B2C and B2B. Please suggest.
Hi, does anyone know how this edit button is configured on the CSM/FSM Workspace please? My requirement is to make this button visible only for Admin OR I dont want users to be able to edit any of the cases without entering the mandatory case resolut...
