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Get user's data with license details

Hi,  I have to create a single report which will have data like Users details (Name, Manager Name, Assignment group, etc.) and his subscription with which module. To achieve this I have created a database view with table sys_user and sys_user_has_lic...

VinayC by Tera Contributor
  • 541 Views
  • 4 replies
  • 0 helpfuls

Resolved! Make App engine studio portal menu on role based

Hi Team, we have created an custom application in App Engine Studio along with portal experience. we want to make portal experience menu on role based. can someone suggest on this? i have tried different ways but not working. Thanks,Ganesh

Mohan22 by Tera Expert
  • 611 Views
  • 7 replies
  • 0 helpfuls

Resolved! How can I determine how many licenses are being used?

Hello Community, We are using the users table and the consumer users table for ITSM and CRM. We are trying to determine which roles are coming out of our subscription totals. I reviewed our agreement with ServiceNow, and it doesn't specifically menti...

Jamie47 by Giga Expert
  • 7596 Views
  • 5 replies
  • 6 helpfuls

Accomodating Customer specific Support number

Is there a possibility to have customer specific support number on the virtual agent menu item option for call support on service portal? Or is it like we can have only one support number configured for this? Screenshot attached for reference.

R0810 by Tera Expert
  • 399 Views
  • 2 replies
  • 0 helpfuls

Resolved! CATEGORY SUBCATEGORY DEPENDENCY ON LOAD

Hey Community,I have a case form and there are dependent choice field as below order-Entity -> Category -> Sub CategoryClient scripts are written to show values based on the value selected in parent fields as below -1st client script - on change of E...

Anupriya- by Tera Expert
  • 757 Views
  • 8 replies
  • 0 helpfuls

CSM - Measure Total of Customer Facing Actions

Hello, We have the need to measure any customer facing actions in a case, meaning Comments, Emails to the customer, we've got a custom Phone Notes journal field. Is there any feature, metric or any OOTB report or PA report that might answer this requ...

Hiding All Module options

Hello all. I am trying to set up a CSM Landing page for a team which has links to service portal and other information. We don't want any of the modules to show up for the team. The only reason we are thinking of taking this route is because we have ...

rohjamil by Tera Contributor
  • 380 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hide catalog item category on CSM Portal

Hi All,I am trying to hide a category inside a catalog for the CSM portal. I want the category to be present for instance users to use inside the instance, but I don't want it to be visible on the CSM portal. How can I make it possible?Thank you.

workspace

Hi Folks,my requirement is show up the number of open tasks in the navigation panel in the workspace.eg: my playbook is having four stages and each stage having some number of tasks need to perform, I want to show the how many number of tasks still o...

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Enhance User Experience with Automated PDF Downloads in ServiceNow!

Hi ServiceNow Community,I recently worked on a feature that I’m excited to share with you all! One of the common requests from users is the ability to download record details in PDF format directly from the portal for their reference. To address this...

ajay98 by Tera Contributor
  • 541 Views
  • 1 replies
  • 1 helpfuls

How to display notification menu in customer service portal?

Hello, this is my first question. Please tell me below. I want to use customer service portal, and I got free instance. How to display notification menu in header in customer service portal? In my instance, there are Knowledge, Get Help, Support, Tou...

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Coro3 by Kilo Contributor
  • 2787 Views
  • 4 replies
  • 1 helpfuls

Resolved! data precedence rule not working properly

We have written data precedence rule to control the update but still updating lower priority data source if field is empty. what am i missing? 

MK-p by Tera Contributor
  • 385 Views
  • 1 replies
  • 1 helpfuls