In the CSM/FSM Configurable Workspace, along with the Service Operations Workspace, a user can create their own list and include a sort definition. Once the sort definition is set, there doesn't appear to be any way to edit it without creating a new...
What is the best practice for Inbound email settings that would allow requests to be created for non-contacts (for example, contacts who are utilizing personal emails) without opening the platform up for spam?
HiI am facing Issue Earlier I made changes/edit for Problem Task sections - I reverted back to OOTBAfter creating problem task (Task Type General) - Root Cause Analysis is displayed in general task it should not displayPlease help outBy default it s...
Hi, currently on the CSM portal, Contacts [customer_contact] can log in without MFA. I would like to enforce MFA for them.I updated up the OOTB Role based multi-factor authentication [multi_factor_criteria] (d427668b73003300fdbd04fbc4f6a7b6) by addin...
What I have to install and configure to see the "Enable Interaction Controls" field on openframe configuration form (as shown in the attached image)?I checked and the field is not available at all on openframe object table.I guess that it is added by...
Is there workflow visibility in CSM? I would like to see a workflow of all the processes involved in CSM.
Hi all, Is there a way to add a new button to the popup modal for reference fields in the CSM/FSM configurable workspace?The specific requirement is to be able to create a new contact and associate it to the case without navigating away from the case...
Hi all, With the Yokohama release, multiple previously available plugins have been transferred into the Store. Due to this, I am unable to install now the plugins: CSM Configurable Workspace, FSM Configurable Workspace, Workforce Optimization for ITS...
I am preparing for CIS-CSM exam. Can anyone pls provide some helpful tips and if any site or dumps if I can refer.
How to attach pdf in email notification?
I have a requirement to display a state process flow formatter in the HR Agent workspace. While I successfully created a stepper component in the UI Builder, I encountered difficulty syncing the states between the case record and the stepper. I need ...
Hi I am facing issue I made changes for problem task in form design removed some sections and added Now i dont need custom section I want to keep OOTB as it after reverting/rolling back everything is okay in Classic Ui/ Backend UiBut after creating p...
Hi everyone - We’re building a list of agents who are interested in sharing feedback on future-facing designs for CSM Workspace. We'd appreciate you sharing our short invite survey with agents at your company who may be interested in joining. By j...
we have create FO incidentes ( custom table u_incidentes) so external user can report through email to our NOC when a Fiber O incident happens.when have noticed that once the attachments are more than 30, the first ones uploaded are no longer visible...
Hi Team,RITM State Flow: As an ITIL User,I should see the following State Options & Transitions on RITM records.OpenStarting State on CreationTransition to Work in Progress: When ANY child SCTASK's State moves to Work In Progress, the RITM's state sh...