Guys - We have a encrypted field on case table and we need to map that field with Record producer variable.After mapping end user is getting error "ErrorInvalid attempt. Encrypted data could not be saved". Please helpThanks
Hi community, How to inactive reports that are not run in the last 6 months ? and after inactivating, we want to delete the reports after one month of inactivation. Thanks
Hi, we want to display different symbols for the WOTs based on their category. Is it possible to show different icons on the map based on the WOT type?"
Hey everyone, we are looking to switch from Smartsheet to ServiceNow Visual Task Boards. A lot of our people are building a board off the Task table so they can get all tickets at once. They want the lanes to correspond to the State, but there are ma...
Hi!I developed a workflow with automatic approval for registration requests for people with an email domain compatible with their account's domains. It works well, but the role attribution messages ("Added role {0} for {1}") show on the CSM portal an...
Hi everyone, I've got this issue where Households module not showing on my application navigator PDI.I went through "csm_household.config" to check ACL settings, all seem correct, yet I can't have it.Anyone to
Hello!One of our notifications is sending script errors. The notification is named "KM Subscription: Article created." When I checked the notification, it uses an email script named "Notification: Article created." However, this script does not exist...
We have a simple notification on a custom case table (caste type) to send to the consumer user when a new case record is inserted. It works correctly when the case is created by an agent, but not when the consumer user themselves submits the case (v...
For Complaint case(Case type) records in the Workspace list layout Edit button we are trying the show the fields in the read-only format for closed cases. We tried creating a table level 'Write' ACL on Complaint case table by adding State in Closed c...
Hi, I missed the Compose and Activities section in the CSM workspace how can we add those sections please help me anyone how to resolve.like below
Hi,Can anyone please tell me how to change the order of columns of Task sla in workspace to all the users in the organization either by scripting or configuration, In the below picture the first column is stage and so on,when I am trying change by e...
for reference fields The "i" icon normally lets you preview a record, then give the option from the peek window to open the record. however, In config CSM workspace "ï" immediately opens the record.Here should also be a preview functionality first th...
Does anyone know if it's possible for Templates [sys_template] to be inherited by child tables? The scenario we have is our Case table [sn_customerservice_case] has been extended into various Case types via the SN Case Type plugin. Some of our agents...
Hi everyone,So, I'm facing an issue I don't quite know how to solve. The use case is as follow:Our customer is using ITSM and CSM.On the CSM portal, they have a Request Catalog. External users have access to a dedicated catalog and can create request...
KB1587153 ←こちらに=======================================Now Platform では、最大長は強制されません。ServiceNow のフィールドは、sys_dictionary max_length 値より長い文字列入力を受け付けます。=======================================と記載がありますが、文字列フィールドの max_length 値がvarcharの場合でも同じ仕様だと思っているのですが、画面からの...
