Hi All, I'm facing issue to deactivate "Create an Incident" option from CSM portal, when I search anything and it doesn't work it shows user to Create an Incident. I need to deactivate from CSM portal only Thanks,Sarthak
Hi,We have a widget in our customer service portal that, when clicked, opens a list view showing the list of cases (sn_customerservice_case) with fields selected in the corresponding view (csp). There is a request to include one more column in this l...
Hi all, The requirement is to show only "Add" option in the related list for Complaints table. I have tried creating custom relationships with required query from parent table to current table. Please find screenshot below. Also, the list should sh...
Hi Team, When I receive an incident email notification, and I click the link to the incident ticket, then I am directed to another portal, where I can see the latest information on the Incident ticket, and I can add additional comments to the ticket ...
I want to create a link for the workspace tied to the assignment group. This link should direct users to a view where they can see the tasks of their specific group. The view should be dynamically generated based on the assignment group's sys_id, sim...
Below is the action assignment record for a related list declarative action. Here you can see I have added payload label as translatable, also OOTB we do have translation record for 'add' in sys_ui_message table but still it does not get translated!A...
Hi all, We have a requirement in Complaints table where once the Category is empty or selected "None", the subcategory shouldn't show any choices except "None" or empty. but OOTB we could see "Question" choice visible in the list of subcategory choic...
Hi all,I’ve implemented a custom integration using the Users Request to Case extension point in CSM (sn_cs_sm_request.CSMRequestIntegrations). The goal is to create a Case for each CSM Request automatically. I’ve created a Script Include that is invo...
How to send Notification when a knowledge article is submitted to me for approval for retirement so that I can review the article and take the appropriate action.example notification what it will contain please guide me stepsThanks
The below BR is working as expected but it's copying the transcription twice in the work notes of the incident. We want copy the chat transcript from the interaction record to comments field of the related incident . We have written an After BR on in...
Hi,I want to hide a NEW Button on related list in CSM Workspace whenever a parent Case gets closed. In a Native UI I am able to achieve it by using List Control. But in CSM Workspace not able to achieve. I have also tried an option of UX declarative ...
Hello Everyone , When the user clicks on UX Banner Announcement and create the announcements and then select 'show for' field as users with specific group than the announcement should be visible only to that group members. But this is not working as ...
I have observed that that using the existing Data Table widget --> Click on View All Tickets --> Keyword Search, works for well for tables.This functionality is not working for custom table created.Getting No records in <<table name>> using that fil...
How to send Knowledge article notification for Approvers when state is "pending retirement: I created Notification Unable to set the condition as expected Can any one guide me the steps for this requirementNotification is not trigeringPlease guide m...
Hi All,I’m trying to create a Virtual Agent topic where the user enters a query, and the system uses LLM capabilities to find and show relevant Knowledge Base articles.LLM is already available in the instance.What is the correct approach to achieve t...
