Can we turn of logic when assigning Work Order Task, for the scheduling part?

haraldkvangarsn
Tera Contributor

‎05-23-2022 12:55 AM

We get the following message when assigning Work Order Tasks.
"This agent is unavailable during scheduled time. Please select another agent or rescheduled the time."

The way we use WOT is that we assign several WOT for an agent on the same "job". The agent completes all tasks in order when he arrives on the job.

Can we disable the planning logic in ServiceNow so we can assign several WOT to the same agent?

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Community Alums
Not applicable

‎05-23-2022 05:50 AM

Hi @haraldkvangarsnes ,

If the Agent is assigned to one work order task and it is in work in progress , then we can not assign another work order task to that Agent .

In this scenario we will get "Agent is not available at specified time". We have to complete any assigned work order tasks , so the Agent will be available and we can assign.

Here is a probable solution discussed which should help you but remember this is a customization as there is no OOTB way :https://community.servicenow.com/community?id=community_question&sys_id=c86b4b21db9cdbc01dcaf3231f96...

 

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

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