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Close a modal of workspace using UI action

Hi Everyone, I have a the below requirement. I created a custom table and placed the same in the workspace and created a button on the workspace which will create a new record in that particular table.On click of add application, it opens a modal dia...

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Teja45 by Tera Contributor
  • 1995 Views
  • 1 replies
  • 1 helpfuls

Make Needs attention true if follow up date is reached

Hello all, The requirement is to make "Needs Attention = true" in my case - if the Follow up date is reached. I have tried via the BR approach, but somehow the logic is wrong. Any help for this would be really helpful. Regards,Sreesh Surendran

Amazon connect integration

Hi I have successfully completed the setup of the Amazon Connect integration with ServiceNow. I would like to know what the next steps are after the setup is complete.Any guidance, resources, or step-by-step processes will be greatly appreciated. Tha...

rachuri john by Tera Contributor
  • 1499 Views
  • 1 replies
  • 0 helpfuls

Show Outages and CIs in Portal Data List Widget on CSM

Hello everyone,We would like to provide our customers with an overview in our customer portal where they can see which CIs and services are currently undergoing maintenance. We would like to use the Data Portal List Widget for this.We have already in...

Client script

I have a catalog item having 3 variables all are lookup selectbox and having refference for all 3 variable as cmdb_ci_server in which owner and os field is read only. If I select owner name it should populate me both Owner and OS . When I try my clie...

vbalaji2 by Tera Contributor
  • 1192 Views
  • 4 replies
  • 1 helpfuls

Resolved! How do I create cases from incoming emails from external ones?

Hello team, I have a case of creating cases from emails from external people, from this point I know that there is an Inbound Email Actions called "Create case using prefix", but... is there a way to create a similar one with the same operation but t...

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AndresGc by Tera Contributor
  • 2495 Views
  • 3 replies
  • 1 helpfuls