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Resolved! TimeOut - Application Manager

Hello ServiceNow Community, I'm facing an issue every time I open "Application Manager." The following message is being displayed:  com.glide.sys.TransactionCancelledException: Transaction cancelled: maximum execution time exceeded Do you have any id...

anas_m by Tera Contributor
  • 3095 Views
  • 2 replies
  • 1 helpfuls

How to make the sales team can check the case state?

Sometimes a salesman and an agent have to cooperate with each other to solve the case for a consumer.What is the typical way to make the sales can be notified and can check the progress of a case.Thank you! 

其偉単 by Tera Expert
  • 494 Views
  • 2 replies
  • 1 helpfuls

Asset audit scan using serial number or asset tag.

I have used the below attached code for action item in servicenow , used the code provided by https://www.servicenow.com/community/sam-blog/how-to-perform-asset-audits-by-asset-tag-and-or-serial-number/ba-p/2283735But on the mobile agent app i am not...

Preview button in Post Case Review not working

In Post Case Review page, when I click on Preview button, getting the below error :"Unable to generate document. Please Check configuration." Do I have to install any specific Plugin for this ?Please help

How to modify the Workspace Application Name and Module

Hi All, I want to modify Application name or module names from the Workspace List. Kindly help me how to modify that Like ,I opened Financial service Operation workspace, where I can see Application Name as Loan Service case, I want to update that as...

Resolved! User should routed to portal based on company

Hi Experts I have a requirement regarding portal routing that I need some help understanding. The requirement is as follows:If a user belongs to Company "ABC," they should be routed to the Service Portal (SP).If a user belongs to Company "XYZ," they ...

User criteria stopped working

I have created one user criteria which was working fine yesterday but today it is not working. I have added the user criteria under not available for but still it stopped working. 

Add Watch list to form

Hi All,I want to add the watch list function directly on the form in the portal. Currently on the form we are asking for the email address and mapping this to the watch list. But this seems to be old fashion. Do you have an proper solution for me?  T...