Can We Use the Customer Data Models for B2B2C Plugin Limited to Just One Case Type?

Ashutosh44
Tera Contributor

‎03-09-2025 03:19 PM

Hi ServiceNow techies!

When you install the "Customer Data Models for B2B2C" plugin, it affects the Base Case table. In our scenario, we intend to create a separate case type specifically for handling B2B2C cases. We use several other case types extending from Base case that we do not want to be impacted by the installation of this plugin.

Is there a workaround to avoid affecting the other case types, or will we need to customize the new case type to replicate the functionalities provided by this plugin?

Thank you!

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Kieran Anson
Kilo Patron

‎03-10-2025 11:53 AM

What issue are you expecting when installing the plugin? If your other case types are following the recommended development practices....then you should be fine? The plugin simply extends the provided data model

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