Hi, Our requirement is to show the description for the cases in the CSM Portal Solution implemented : In the ticket Configuration form modified Show 'Description' field and set value 'When no variables'. But this Solution is working for only few cas...
Hi experts, Need to add delay to the business rule in scoped application. using the business rule I am creating the records before creating the records it should wait for some time. for that wait I used the below scripts. script1: var when = new Gli...
Dear experts, I would like to have your opinion here, kindly suggest the keywords which I should try and understand or focus more on CSM to get through the CIS exam. I have been struggling on this for a long time, hope to find some real inputs to cra...
When major incident state is first proposed and then rejected I can see still priority is p1 (no change) , How to set it to default value ?
Hi, Is there a way to get the time part of a Date/Time field and store it on another Time field. Regards, In this example extract the time from Scheduled Start and store it into Expected start hour.
We want agents to record worked time against their name on a particular case. How to achieve that?
What is the difference between customer portal and customer service portal in CSM?
Hi, Can anyone provide all the error response codes for rest api ? Do we have any service now document or url for this?
How to Show both Additional comment and work notes on the form in default view. also is there any way if i can rename this additional comment for my scope application and it won't affect on other tables like incident, problem etc.
Hi guys I created a State field on the Account Record called Account Journey State. I want to create a Flow that finds all the Assets of an account for which Account Journey State has changed and update all the associated assets Site Install State ...
Hello Everyone, I need to remap the SLA's.. Present the choices are "Critical, Same Day, 2 Day, 5 days,10 days, 30 days". I need to change it to "P1, P2, P3, P4". P1 - 4 hours, P2 - 5 days, P3 - 14 days, P4 - 25 days. Can I add new choices "P1, P2, ...
Hi Team, I wanted to change the case type (custom field) in case form through UI action using GlideDialogWindow or GlideModal. 1. created a ui page( change_case) in 'Customer Service' application : <!-- <?xml version="1.0" encoding="utf-8" ?> --> <j:...
Hello friends, we are using CSM application, and we have record producer that process access to customer to submit a change request. Customers having snc_external permission and customer permission and they can submit changes. But with this role they...
Hello, As an Incident Process Owner, I want the Assignment group to auto populate based on particular criteria when an incident is first raised to save me time.Remark: This is one of the ways for Incident Auto Assignment, Assignment logic can be base...
I want to display related list UI action buttons to a particular groups, not for everyone. How to achieve that without access control.
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