Cannot find why Customer has no access to a table (via Access Analyzer)

[Javier Tirado1]

The scenario is the next one:

- The user is a CSM Portal customer, with the sn_customerservice.customer role.

- I have two custom ACLs to allow user read sc_req_item and sc_request tables, .none & .* (I wanted the customer to be able to see the Related records on the Case ticket).

The problem:

Suddenly, the user is disabled this access to RITM when it passes to Fulfillment (sometimes). I tried to figure out why with Access Analyzer (a time-saver until now), but the only info I can get out of it is that indeed the access is blocked, but nothing else.

I also checked before query Business rules to see if anything was preventing externals from having access, but found no rule preventing it.

This access was working last week.

What else should I check to figure out what is causing the blocking?

[Mark Manders · Accepted solution]

If you use 'debug security rules' it will show you exactly which ACL's are being evaluated in the process and if they pass or not.