Hi All, How to create reports in workspace Home
Hi All, How to create reports in workspace Home under overview tab ?
Forum Posts
Changing the name seen on the Chat
Does anyone know how to change the name on the Chat message box, from say Sarah Barnes to just Sarah when the chat is answered by an agent - it is obviously taking the data from the User Table, however not sure where I need to go to change it from th...
Resolved! How to disable attachments on change request view.
When change request goes to state awaiting approval only change managers should see the attachment clip(should be able to remove and add attachments).
ACL does not limit the number of records when exporting to excel from a list.
Hello colleagues, We have encountered a problem in our Servicenow instances, we see that the list of the incident table shows 25 records that are the ones that the ACL programming allows a user to see.On the other hand, if we export that same list fr...
Create a case from inbound email action
@Ankur Bawiskar @Sandeep Dutta @Hemant Kumar ChScenario:If Customer sends an email to xyz@servicenowdevelopers.com it should automatically create a case and route to Agent Workspace for Agents to work on that case. Can anyone assist on this one?
How to find all customer accounts with no active contacts?
Hello, I am trying to figure out how to get a list of all customer accounts with no active contacts.Thank you!Joseph Navarro
Resolved! Hide 'Empty' in Dashboard reports
Hi, I have asked to hide 'empty' in dashboard reports. How can I do that can I get any suggestion for that. also, attaching image for reference. Thanks, Jyothi
Resolved! Passing variables from interaction record ti catalog item in Agent Workspace
We are starting to implement the ITSM Agent Workspace and would like to pass the the opened for variable on the interaction record to a variable in the catalog item form. How can you pass a variable from the interaction record in the Agent Workspace ...
Trying out Knowledge Management Add-in for Microsoft Word
Is there a way to try out Knowledge Management Add-in for Microsoft Word in case one does not have admin rights to Office 365?
Resolved! In Agent workspace module "Available" status is not showing in inbox, Please help me
In Agent workspace module "Available" status is not showing in inbox. Please find the attachment .
How to share dashboard with Contact accounts (Role: sn_customerservice.customer)
Hi, I want to share a custom dashboard with a report on incidents to the contact accounts (Users with sn_customerservice.customer and snc_external roles). I have already shared the dashboard with these 2 roles but when I impersonate the customer acco...
Not Able to close Multple Change Tasks through the list view
Hi SNC team, It would appear that regardless of roles (admin) We are not able to change the state of multiple changes from Open to Close. We get the greyed out security prevention message. In looking at an answer from back in 2016 it talks about Hig...
Related records, incidents and requests do not appear in the CSM portal.
Hey, guys, In all cases in my instance when there is an incident or request related to the case, it does not appear in the "Related Records" tab. But when there is a Change Request or Problem they appear.I checked the Widget, but apparently everythin...
Updating record using UI page
Hello ,I need my pop-up (UI page) to update the Closing Response Field when I click on Close Case (UI Action) and then have the case closed. The issue that I am getting is that when I click on my UI Action the pop-up is appearing but then a few sec...
