A customer has a requirement to essentially have a register of external users, similar to Outlook Contacts. Meaning users who can't log on and don't need to log on. But they should belong to an Account/Company.So their idea was to use the csm_consume...
Hello everyone. I'm working with the new Territory Planning Console in a Vancouver PDI, and it's slick. However, there is one feature that is not clear on how it should work or what should be expected - Geographies configured with Matching Attributes...
Hello!Have anyone yet implemented Industry model/Service Organizations in CSM? I am trying to implement it but having hard time. Can't really find the link between the Locations and much more. Any help is welcome.Thanks in advance!
Can anyone explain how can we integrate CSM and FSM together so they can both work together ?
I am trying to create a metric definition in CSM for cases that have ever been assigned to a specific assignment group. I copied this from a Incident Touched by Assignment Group script I found and set it up within the Customer Service application and...
Is domain separation in CSM meant to separate data on an account-by-account basis?It doesn't seem to make much sense though.Isn't it possible to use it to separate the service provider departments into domains?
Hi guys. When searching in CSM, similar words are searched.Is there a way to associate certain words so that when one word is searched, the other word does not appear in the search results? Thank you.
Currently there is a support team with approximately 100 canned responses they share from a Google doc and copy and paste to SN cases all day long. I know how to add them to SN as templates and know they can type in the search of the list to drill d...
Hi, I have an issue as when I click on a particular UI action in Agent workspace, its triggering to new window. My requirement is to when its clicked, it should open in new sub tab. In UI Action, Under Workspace client Script, I tried the below code...
Hey all, I am having troubling in enabling document viewer for service agents to use in the CSM/FSM workspace on opened record. They are unable to view it. I have installed the Document Viewer.I have tried adding the use document viewer attribute to ...
We have a requirement to limit the knowledge articles Related Content (Contextual Search) suggestions to product selected on Case creation Record Producer form. Knowledge Bases are created for each product. The related content should show articles on...
Please does anyone know how I can add more opens to this related search on the form?
Hi all, in customer service we have lost the 'type your message here' widget in the activity stream. It still exists for folks on the incident side, but 'cases' do not have it. Is there a place to start looking to restore that functionality so end us...
Hi Community, I hope to get some help with Response Templates in the Contextual Side panel, on the CSM/FSM Configurable Workspace. I have so far been unable to solve this requirement. What we need is an automatic refresh/reload of the list of Respons...
My team has inherited support of a project surrounding the Walk-up Experience product that was initially set up by a contracted team almost two years ago. Thankfully the product is, for the most part, fully built and ready for use, but the agency it ...
