How to import a Word file into an existing article to update the same? I don´t want to import and create a new article.
How to import a Word file into an existing article to update the same? I don´t want to import and create a new article.
Forum Posts
Display Business rule not working on list view
Hi Team, I am using the display business rule to display the expiration days based on the current date and end date. var now = new GlideDateTime(); var nowDate = now.getDate(); now.setValue(nowDate + ' 00:00:00'); var endDate = current....
How would you handle this scenario in problem management
Scenario: Since implementing Azure and SSO we have had an issue with conflicts for non standard user names. This is causing access issues in multiple third party systems. So we have related incidents likeIncident: User can’t access servicenow because...
Is there a way to include sys_user table data in a custom scope as an application file?
I have created a custom scope, Now in that scope is there a way I can include the User records and groups a application file.The create application file option is grayed out.
How to restrict the choice list of Waiting On field on the form view of servicenow mobile agent app?
We have created a sn_customerservice_case table applet in which we are showing all the cases in the mobile agent app. When we opened any record in the form view so there is a details section in which all the fields related to the record are showing. ...
Create condition for UI Macro based on fields
Hi All,I have a certain requirement based on which the UI Macro icon besides the field should appear. This is for the reference field "Contact" on the Case form, where the UI Macro should be visible if the selected Contact value have a email but hidd...
How to stop ui page from updating in database
Hello,I am using UI page to get all the location data and populate a reference field(ref: location) in a custom table form. functionality: I am sending the sys_id of the loc record and the sysid of the custom table record to script include and updat...
Notification Template
Hi Team, We have created the notification for the Agreement experiment. The notification template is below: The below Agreement will be expiring in <<Days left to expire>> days.AT&T Engagement Manager: << pull the name from Relationship>> 1. How to ...
Create List that show my Cases and Case Tasks in one view.
Hi, Is there a way to create a list to show both my assigned cases and case tasks in one list. I am creating a custom list but can't figure out how to import both sets of data into one list to view. I have to jump in-between two lists. Is this possib...
making the requested for readonly
I have created one record Producer, in a record producer i have created one variable called the Requested for, i want to make the requested for readonly when the requested for user belongs to only one location? can someone please let me know how i c...
when user click the "Republish" button on retired knowledge article, need to update the valid date
Hi Team, when the user clicks the "Republish" button on the retired knowledge article, needs to update the valid date value is add180 days from the current date. Regards,Manasa
Inbound email not getting processed
Hello experts,I have a inbound action, when a reply email comes in I am getting the error,the email is coming into the system but it says unable to locate the record that it is related to. Thanks in advance for your inputs.!
Issue with Displaying Knowledge-Related Articles in Catalog Item Widget
I have embedded a widget for knowledge-related articles within the catalog item widget. However, the knowledge-related articles are not being displayed within the widget, even though the catalog item itself does contain the related articles.
How can we show sold products added on parent account to child accounts?
Can we add all the sold products on one parent account and make them accessible to child accounts?We would like to add all the sold products to one parent account because we don't want to add the same sold product in all the accounts.
from users email, i want contacts account locations
I have created one record Producer, which consists of two Variables, one is requestor_name and the other one is meeting_event_location.The Requestor_name is referring to sys_user table and the meeting_event_location referring to cmn_location tableI w...
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