Case reply to email

[Ganesh Aher]

When case is created email is send to contact user.

when that contact user reply to that mail ,I want to send mail to assigned to user, that contact replies to mail.

how can we achive this on case table.

[ESanchez013 · Accepted solution]

Was the case created by the user? (That's to say, the user didn't call in for help and someone else created the Case for him/her).

If so, you could try something like this:

[Ganesh Aher]

on case table there are two fields contact and assigned to both refers to user table.

when case is created mail is send to user who is in contact field,

when that user reply to that mail we want to notify assigned to person. 

After reply mail there is one inbound action I was trying to trigger event from that inbound action and send notification, but the event is not processed.

[SAIRAM123]

create a inbound action reply. in action give script to copy the email body to additional comments field. create a notification if additional comments changes trigger notification to assigned to user. it will work as you expected.