Incident Event trigger based on Assigned
send notification when assigned is not updated the incident form before 18:00PM.
Forum Posts
contextualTableConfigMapping_main missing
I can't find the contextualTableConfigMapping_main on the UX Page Properties list (sys_ux_page_property.list).Please, how can I activate it or make it visible?I'm using a Xanadu release.
need to show open task count in the navigation panel in workspace.
Hi Folks, I have a requirement to show the open task count in the navigation panel in the workspace. like below image number 3 is showing, I want to show no of open tasks in the workspace.
Resolved! Populate certain values from associated Complaint to Complaint task Description
The use-case is to Populate certain values of Complaint Case to associated Complaint Task before the Complaint task is saved. I have tried onChange of assignment group client script, calling GlideAjax: Please find scripts below: Client Script: var gr...
Show rest api call list in data table from instance def widget snow
We are using "data table from instance definition " widget , in that widget we need to show data from rest api call instead of using table from servicenow , as we are not saving any data in servicenow how can we achieve this functionality. Now we ha...
Widget redirection required in Walk up Experience Online Check-In page
Existing setup: As we know, Walk Up Experience lets us to configure variable appointment slots for each reason using the Advanced Appointment Booking Day configuration and Service Configuration rules. Currently, in our instance, the variable appointm...
isFieldVisible() not working on portal.
Hi All, I am working on a client script where I am getting data from script include but the issue is that when I tried to filter field based on visibility on form then isFieldVisible() is only working on form UI but on portal I am getting error as 't...
Assistance Required with Portal Routing Logic Based on User Company
Hi ExpertI have a requirement related to portal routing that I need some help with. Here's the scenario:If a user belongs to company "ABC," they should be routed to the Service Portal (SP).If a user belongs to company "XYZ," they should be routed to ...
Agent workspace Title bar showing record number
Hello, We are using Agent Workspace and have noticed that whenever we load the home page, the title bar and the home tab display a record number. However, the record number seems to be associated with a different table and not the new application we ...
Resolved! Escalate an Account
if all case of an account have been escalated then respective account should get auto escalate
Using UI page for workspace client script
I am trying to use OOTB Closed Complete UI action in CSM configurable workspace. The UI action script is calling a UI page: ------------------------UI ACTION OOTB SCRIPT-----------------------------------------function openFollowOnPopUp(){ var di...
Customer Service Management Data model
I am looking for data model for CSM and Case Management. Can anyone share the link or point to correct document. Can't find the same in NowCreate also. Thanks in Advance
Application Manager (new and classic) times out after upgrade to DC
We recently upgraded our instance from Vancouver to DC and now application manager most of the time will not load (just blank with the servicenow banner), or it gives the error message: TypeError: Cannot find function hasOwnProperty in object com.gli...
Notification Twice : Knowledge Base
Hi,We have the Washington version.Currently, we use the knowledge bases in which we deposit an article in French and an article in English so that all our customers can see the articles regardless of the chosen language. However, this has the consequ...
Allow customer to see all the cases on their account
Hi I'm totally new to SN, there is no knowledge in our company about the tool and I'm the admin for it, but was not involved in the implementation... We are using SN as a ticketing system for our customers (Accounts).Some of our customers have multi...