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AI Search for CSM Configurable worksapce

Hi Team, Greetings to you all,I have enable AI search for Portal  and now I have a requirement to Enable AI Search for Configurable Workspaces(Plugins are enabled).I can see few documents/Links on ServiceNow docs which is confusing  as doing it first...

kumaraj by Kilo Sage
  • 455 Views
  • 1 replies
  • 0 helpfuls

Resolved! Post Case Review Option not visible on case form in CSM

Hello Community Team  I am not able to find option 'Post Case Review' in context menu of Case form (Customer Service Management).Tried for Resolved state Case.Is there any way so that I can able to see this option. Do I have to install any specific P...

Passing Catalog Variables in to a record producer task

Good Morning All,             First I would like to say thank you to whoever replies to this post. I apricate your suggestions.Ok so I have extended out the sc_task table (for security purposes) and created a catalog item(record producer). i then cre...

ccurtis by Tera Contributor
  • 555 Views
  • 2 replies
  • 1 helpfuls

Getting Error on CSM portal

Hello Community!We are getting below error in the CSM portal.Error : Part of the query on sn_customerservice_case has been ignored because of insufficient access for 'query_range' operation on sn_customerservice_case.opened_by error.Can anyone guide ...

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Unique45 by Mega Sage
  • 3138 Views
  • 5 replies
  • 2 helpfuls

Need help to update csm property on PDI

I want to test the CSM property - csm_auto_account_domain_generation, behavior.But can't update on PDI as this restricted to maint.PDI - dev181402kindly help/guide me to set this to true.

Santosh95 by Tera Contributor
  • 308 Views
  • 2 replies
  • 0 helpfuls

Resolved! hi all

Incident’s Category = Savills Applications & Subcategory = Valuation Cube shows L2 support buttonAction:• Lock the ‘Assignment group’ and ‘Assigned to’ fields (read only)• Add a ‘L2 Support’ button in the incident page incident• When users click the ...

basha shaik by Tera Contributor
  • 413 Views
  • 2 replies
  • 1 helpfuls

CSM Simulator Task - Special Handling Notes Simulator Task

ABC Corp would like to make sure that their Customer Service Agents are aware of special conditions regarding their products and customers.  They would like to use Special Handling Notes so agents must acknowledge any important notes about the custom...

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