Hello, We have the need to measure any customer facing actions in a case, meaning Comments, Emails to the customer, we've got a custom Phone Notes journal field. Is there any feature, metric or any OOTB report or PA report that might answer this requ...
Hello all. I am trying to set up a CSM Landing page for a team which has links to service portal and other information. We don't want any of the modules to show up for the team. The only reason we are thinking of taking this route is because we have ...
Hi Team, I am looking for Development best practices those should be followed by developer during FSO Project implementation. Looking more on FSO Application security, data transfer between different scope available withing the instance and in case o...
Hi All,I am trying to hide a category inside a catalog for the CSM portal. I want the category to be present for instance users to use inside the instance, but I don't want it to be visible on the CSM portal. How can I make it possible?Thank you.
Hi Team, How can I restrict language picker selection to one of the domain and visible to another domains for both portal and backend
Hi Folks,my requirement is show up the number of open tasks in the navigation panel in the workspace.eg: my playbook is having four stages and each stage having some number of tasks need to perform, I want to show the how many number of tasks still o...
Hi ServiceNow Community,I recently worked on a feature that I’m excited to share with you all! One of the common requests from users is the ability to download record details in PDF format directly from the portal for their reference. To address this...
Hello, this is my first question. Please tell me below. I want to use customer service portal, and I got free instance. How to display notification menu in header in customer service portal? In my instance, there are Knowledge, Get Help, Support, Tou...
We have written data precedence rule to control the update but still updating lower priority data source if field is empty. what am i missing?
Hi all,Is there any special role/configuration that we need to set up to allow users edit tags on lists used in workspace?We are using tags as a column for lists in workspace. The table we are using is extended from case, and we are not using custom ...
creating testing list item1item2item3item4 different list itemitemitemitem
Hi Snow Community, Im trying to have a PUBLIC survey that also gathers the Case ticket number and Contact information without asking to login,This Public Survey will be triggered 100% of the times when a Case ticket is Resolved,I already have the Ema...
i want to integrate with service now with SolarWinds Please help me
Hi All, I have incident management teams working in 3 shifts:00:30 to 08:30 UTC08:30 to 16:30 UTC16:30 to 00:30 UTCHow can i create a report to track the number of tickets handled by each shift?
Hello Everyone, I am facing this issue from last few days.Could you please have a look and provide me the better solution for this. Issue: When user change the need attention field that time system puts his comment as "action status needs attention ...
