Greetings, We have been on ITSM for a few years and I am beginning a project where we will be installing CSM to start taking advantage of some of the tools. As I understand it, most of the CSM stuff is "net new" tables that get installed, but I would...
I have a requirement to implement/customize Record Information block on the sidebar section for custom table in CSM Workspace. As I found out, the component "Display Value Block" with OOB preset with "Form Controller" Data Resource can fetch Secondar...
Hi Team, I need to know if we can do trend By Duration field in reports in servicenow. I checked but I am not able to select or find any duration field to trend BY instead I can only see Date and Date/Time Fields. Is there any limitations on it?
Custom Created Activity does not populate data on Customer Activity tab of interaction, whereas type phone and chat interactions show the records. Please refer the attachment for the same. I have followed the documentation and created everything from...
In servicenow after clone the prod to dev instance it was facing the mid server (Basic authentication failed for user: mid_acc ) and continously tiggered the error in log table . And mid_acc in this user not in sys_user table after cloning the inst...
Hi,I need to set the due date for the approvers for one hour. The below script i have used.var gdt = new GlideDateTime(); gdt.add(1 * 60 * 60 * 1000); var dueDateString = gdt.getValue(); return dueDateString;But the due date field in the approver t...
One of my colleague has made some changes in the flow and we want to move it back to its oginial state as that of prod system (Move flow from Prod to dev)Is it possible to export and import the flow from Prod to dev?Any version history maintained for...
there's 1 assignment group, and it has member from across the globe.what is the recommended process/script/policy to ensure that they have visibility of the tickets pertaining to their specific location and not all the tickets in the queue.
I'm configuring Advanced Work Assignment (AWA) in ServiceNow, and I'm facing an issue where Case tasks are being automatically rejected for users with the reason "No access." I've added the necessary roles (like `awa_agent` and 'sn_customerservice.c...
Working on a Proof of Concept on CSM. A retailer submits a form asking for restock of a particular product(in our scenario its stock of medicines for example covid vaccines, first aid kits etc). When the form is submitted a case has been created and...
I am considering managing appointments in ServiceNow using the wu_appointment table. Specifically, I would like to know the best way to implement functionality that allows for managing individual appointments effectively.At the moment, I am contempla...
Could you please let me know if you know anything about the following two points on the Source-to-Pay Workspace screen?1) Controlling tab display on the supplier details screenThe About, Details, Related work, and Spend tabs seem to be defined in a d...
Working on a Proof of Concept on CSM. A retailer submits a form asking for restock of a particular product(in our scenario its stock of medicines for example covid vaccines, first aid kits etc). When the form is submitted a case has been created and...
Hi All, Does anyone have idea on how to configure custom system messages in Agent chat (Workspace) via scripts Regards,Vengadesh
I have implemented dynamic translation in my instance, allowing me to translate fields like the short description and description on the native form, as well as entries in the activity stream.native form In the CSM workspace, however, the translate ...
