Hello All, May I know if there is a way to allow specific domain to send email/ticket to servicenow (company instance). like example: allow (sample.com) domain to send an email and generate a ticket to servicenow for instance domain (ownservicenow.co...
I have the response templates configured in Agent Workspace contextual side panel that I am trying to configure in csm configurable workspace. Going to sys_ux_screen_type table I found the 'Response Template' UX screen collection. I have added a UX A...
Greetings All, Consider a scenario, where a project record has a 2 project task and a resource plan associated to it.When a Time card is submitted against a project task, the resource plan defined on the parent project will get automatically added ...
Hello, we need to filter through an interactive filter or another option that allows us to filter on a list of "metrics" referring to Assigned to of "incident" records. In the list of the metric there is a field "Value",How can we apply a filter on t...
Hi,I have a customized button to export pdf of case. The Submitted value part is coming blank and all the activity section like field changed are not coming.
I want to create the report like below on Request table Report should show the average days line (Target SLA) And on Y-axis days count should come instead of count Is it posssible?
Hi All, I have a requirement to create tab on standard ticket page and that should show resolution code and resolution notes. I tried to create custom tab by using form widget but it was showing record number and related links. I just need a tab with...
Hi all, within CSM Configurable Workspace we are missing the Email option under the 'Compose' section, and also missing 'Email Templates' from the contextual sidebar to the right (envelope icon). Having looked on a PDI this should be OOB but missing ...
Hi all,I'm currently going through one of the ServiceNow Micro-Certifications called "Welcome to ServiceNow". I'm pretty familiar with ServiceNow and have been buzzing right through the tasks. However, I am stuck on Assessment Simulator Task 5: Ord...
Hello All, I am looking to download the base user stories for CSM and FSM Module and dont have the link to do it. Could some one please share me the details so that I can download it. Thanks.
We have installed Arabic OOTB plugin for translation. The Excel export is working as expected. But the CSV export is not getting translated and the Arabic words are morphed into '?????'.
Hi Folks, I have query on SLA definitions. I have to create Both Response and Resolution SLA for the same case record. Response SLA start condition would be State == new and Stop condition would be State != New. Now for Resolution SLA the start condi...
Hi,I want to check the role of the opened_by user in problem table of customer service management. I am stuck in the middle of writing if condition. Can someone help in phrasing the right condition. Please see the below attached image for reference. ...
