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Resolved! Response Templates for CSM Configurable Workspace

Hello, Has anyone had experience adding Response Templates to an Extended table? We currently have 2 separate teams working in CSM/FSM Configurable workspace one is on sn_customerservice_case and the second is extended off of that table. Both teams n...

Eheitman by Tera Guru
  • 6098 Views
  • 12 replies
  • 7 helpfuls

Sticking Tabs Washington

With the introduction Washington our users are having trouble to manage the tabs, when creating cases. You can remove tabs using the standard feature, but what happens if you  logout of SNOW and you login again the case tabs return. It is not only re...

cannot link a flow to catalog item

Hi, I created a flow with trigger as service Catalog and linked it to the catalog item, but upon submission the flow is not triggered.There is no active flow or complete flow, and only SLA and request flows are triggered, but not the requested item f...

cloudv by Tera Contributor
  • 278 Views
  • 2 replies
  • 0 helpfuls

Resolved! Scripted REST API can only get one record

Hi Experts, I have the following Scripted REST API.  As the log showed, it could get 3 different Case Records. But when I do test from API explorer and post man, it displayed one record.Is there anything wrong with coding? how to fix that?  (function...

SystemsGo_1-1726723356274.png SystemsGo_2-1726723414106.png
SystemsGo by Tera Contributor
  • 595 Views
  • 3 replies
  • 1 helpfuls

Resolved! Out of office Reply

Hi Team, I'm trying to get the "out of office" reply  and update and existing incident with it as comment. I found that it should be done with Inbound Actions, but I don't know how to proceed, could you please help ? Best regards

anas_m by Tera Contributor
  • 1661 Views
  • 5 replies
  • 2 helpfuls

Update Result field in Diagnostics Table

Hi all, The requirement is to update the Result field in the Diagnostics Table (custom) once my ouput JSON is recieved as response through integration. Once, the output field is mapped with the JSON response from integration, the state of the Diagnso...

How to make Walk-up user remain active?

Hi @all, we have recently implemented Walk-up experience and we want to keep the Walkup portal session active for longer period. How can this be accomplished? Basically we do not want user with sn_walkup.walkup_login role to log out from session.

Resolved! Display External Website in iFrame for Catalog Item in ServiceNow

I’ve created a catalog item in ServiceNow where, when an end user attaches a file, a catalog script is triggered that opens a modal with an external website (in an iframe). However, I keep encountering a "Page Not Found" error.Here’s what I’ve done s...

AgimB by Tera Contributor
  • 732 Views
  • 2 replies
  • 0 helpfuls

ServiceNow licensing

"Does running a flow that is configured to "Run with Roles" consume license? For Example, If I am ITSM user but I want to build a flow that requires a CSM role to view\update, Will I consume a CSM license as a result? insert any scenario where differ...

S0reilly by Giga Contributor
  • 354 Views
  • 1 replies
  • 1 helpfuls