Hi, I have created a Service Definition in ServiceNow CSM. I also created a custom Case Type using the platform’s Table feature.
However, when I create or update the Service Definition and select the custom Case Type table, the Case Type field remains blank even though there is already an OOB Before Insert/Update Business Rule that should automatically populate it.
Could someone help me understand why the Case Type is not being populated automatically?
What should I check to troubleshoot this issue?
