Change Case State from UI-Action

[Servicelion111]

How can we change the State of the case by pressing one of the buttons?

[Robin John]

I think that you are talking about the state flows.

1. Navigate to State Flows > State Flows

2. Look for Request Info and then adjust the Starting state and the Ending state as you wish

If you wish to customise (be cautious before implementing this):
1. Navigate to System definition > UI Actions

2. Search for the UI action you are looking for

3. When found, open the record and then adjust the script

[Ishaan Shoor]

You can have a UI Action if not present already and add the script to update the state in that UI Action.

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[Ishaan Shoor]

You can have a UI Action if not present already and add the script to update the state in that UI Action.

.