Is Inquiry is a separate module ?
Hi, Is Inquiry is separate module OR is it like sub-module in CSM like complaint (not sure if sub-module is correct term or not) ?
Forum Posts
"Switch Company" - function for B2B Portal
Hi everyone, I am currently facing the following challenge and wanted to ask if anyone has an approach on how this can be implemented.We currently have a CSM portal (B2B) in which customers can use various services. As "managers", sometimes we work o...
How to use a couple of channels with type chat
Hello everyone!I've created two chat-type channels to segregate logic for different environments with distinct conditions. However, when I attempt to connect an agent from different virtual agents, only one channel is functioning.Separately, they al...
Integration of Servicenow with bullhorn through file transfer
Hi Team, Please suggest me how to integrate Servicenow with bullhorn through file transfer. Integration with Bullhorn for Master data(Account and Contact)As a Customer Service Manager , he wants to enable Integration of Bullhorn System with ServiceN...
Any creative solutions to capturing submitter sign-off prior to closing a ticket?
This has got to be a fairly universal challenge, and I'm curious how others have handled it. I work in a regulated industry, and we had a recent audit finding of "you lack objective evidence that a submitter has signed off on your resolution before ...
Comment added from the portal is not fetching for integration
Hi All, We are trying to push the comments to Webex through REST message, what we had observed is that when we add the comments added from portal it is showing in case form but not fetching them to push the comments to Webex space but through form an...
How to pass the comments which is added from emails to the ticket for integration
Hi All, There have been comments been added to the ticket through emailWe are working to pass the latest comments to the Webex space through POST HTTP Method.The content-type of the HTTP Method is application/JSONBut it is throwing an 400 status erro...
Resolved! Simple list widget configuration
Hi all, I cloned a simple list widget to show list of records of a custom table in service portal . It is displaying. , in the custom table records there is a reference field (sys_group). Now the requirement is if the current logged in user is belon...
How the edit conditions for "Receive" functionality on Purchase Order
On the Purchase Order Table I want to show the functionality called "receive" on custom made Status on the Purchase Order form, Receive UI action ideally OOB works when the state is "Ordered" but I want the receive UI action work when Status is "Appr...
Advanced reference qualifer taking time
Hi Team,We have an OOTB reference field 'Account To' on Account Relationship table. There is already a advanced reference qualifier written as below which works fine but we need to restrict below to only show parent accountsjavascript:var ret='...
Resolved! Filter Condition not working in List Control
Hi Team, In customer_account table we have a field called as 'Partner'. When we scroll down to the related list of account form, we see a related list called as "Account Relationship", in that we see a "New" Button. Requirement is when an account is ...
I have a requirement to change the label of the "Submit" button
I have a requirement to change the label of the "Submit" button to "Punch Time" in a specific record producer. How can I do that?
Embedding a UI Builder Page in Service Portal
Hello everyone, I'm currently exploring Service Portal and I have a requirement to integrate a UI Builder page within it. Is there a way to embed a UI Builder page inside a Service Portal widget and facilitate communication between the parent (Servic...
Resolved! How to hide a Service Catalog item but make it available via a URL?
Hello!how do i hide a Service Catalog item on Service Portal but make it available via a url?, Right now when i make hide it on Service Portal it gives me a invalid item error when i try to access it via a url.
GetMessage() is not translating to the language of the user who will receive the message
Hi guys! I'm trying to use the preferred language of the user who opened the incident. In my test, I'm receiving the correct preferred language, "es" or "en", but the translation is not occurring as I expect, because it's not translating to the user'...
