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REST API OAuth failed for ITIL user and not for admin

Hi Team, I am working on servicneow to servicenow integration. REST API outbound Basic authentication working for admini user and ITIL user .Result: SN1 creates the records in SN2 Instance using post...When i tried with OAuth authentication it is wor...

What is SME in servicenow?

Hi Team, for one story I have to create the knowledge base they have provided me the owner, manager, and SME(provided some system users) I could not find the SME field in knowledge base form please help me with this. Thanks, Akhil.

Sai Akhil by Tera Contributor
  • 6235 Views
  • 4 replies
  • 4 helpfuls

Resolved! Customer Service - Case - Appointments

Hello! I'm writing to find out if there is a way to display in a Calendar view the appointments added to a Case in Customer Service.  Below is an appointment I created in my PDI.  I'm hoping there's a way to configure a calendar view to see it along ...

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Steve6 by Tera Expert
  • 894 Views
  • 4 replies
  • 1 helpfuls

Resolved! incident management

When user opens the existing incident and there is the parent incident of the same incident then there should be a message at the top.“this incident is child incident” and when user click on parent incident number, it should open the same incident in...

HarithaP by Tera Contributor
  • 493 Views
  • 2 replies
  • 0 helpfuls

Define a relationship to a secondary table

In CSM/FSM Configurable Workspace we have a UI action for a case that creates a request (REQ). The request may have one or more requested items (RITMs) associated with it.  When when the request is created, the case is the parent, so it is easy to di...

SEDatSAS by Tera Contributor
  • 314 Views
  • 2 replies
  • 0 helpfuls

Star Rating

Hi, Please help me with this: In Customer Service Portal the customer must be able to give a star rating for the user once the task has been completed. Also the star rating must have a average calculation as different customers will give different st...

Vivek13 by Tera Contributor
  • 2784 Views
  • 5 replies
  • 1 helpfuls

View csm entitlements in knowledge base

In the CSM Fundamentals course, there is a diagram that shows a contact can use the knowledge base to review entitlements, but when I logon as a contact and go to Knowledge, I do not see any entitlements. I can only see articles. Is there something t...

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