Forum Posts
Can you create cases in the employee center portal?
When we set up ServiceNow, using ITSM, we created portal forms that create tasks on their own custom tables (extended from the service task table) instead of using out of the box requests. There is now an ask to have them all create cases instead wit...
What is the Glide Aggregate function, and how do you use it?
What exactly is the magnificent glide aggregate function, and how does one masterfully wield its incredible power?
Filter select box and reference field based on multiple choice
Hello guys, I need 3 codependent fields to filter each other, I have a type of service with 2 choices, depending on that choice the select box gives me some choices or the other, and based on this the third field, the reference one shows me choices, ...
Resolved! CSM Workspace - press + to create a new Case
Hi Team,How can you make a deposit when you press plus and are offered this function?BR
In the "Case ref" field, it is not showing the case ref
composite field is not showing the reference value in the workspace.List ViewWorkspace View
How to find out which values were removed from Right side of SlushBucket
Hi Team,Below is the code written on client script in UI Page for the custom Slushbucket. Suppose I remove few values from Right side to Left Side. How to get those values using the below statement? var rtevalues = slushAccounts.getValues(slushAccoun...
Schedule Announcements
Hi, is it possible to schedule Announcements, for example to only show during weekends?We would like to display some contact information only during weekends, do I have to create a new announcement for every weekend of the year? Thanks!
Case Visibility in Portal
I have a requirement to restrict visibility to customers depending on there location ie. Global can view all open casesAPAC can only see cases raised in location APACEMEA can only see EMEA cases additionally it originally was set up Global as a paren...
Validate the approver for a Request Item
I'm triying this script in a bussines rule to valide if a request Item has an exactly approver: (function executeRule(current, previous /*null when async*/) { // Obtener el sys_id del registro actual var currentRecordId = current.sys_id; ...
Resolved! Configuring Email Inbound and Outbound Actions Notifications Based on User Location
Hello ServiceNow Community,I am working on setting up our ServiceNow instance to handle specific email requirements and need your guidance to ensure proper configuration. Here are the scenarios I need to address:Scenario 1: Creating Incidents from S...
How to decrypt an encrypted field (using script)
Hi All. I want to know how to decrypt an encrypted field.I made encrypted field on variable set.But I can't decrypt the field at script. getDecryptedValue() doesn't work.I want to know that if you know something.-------------------------------------...
Resolved! Change background colors of active & inactive tabs in CSM/FSM Configurable Workspace
Hi, Is it possible to change the background colors of active (White) & inactive (Grey) tabs in CSM/FSM Configurable Workspace without creating a new theme? We are using Polaris theme currently and don't want to create a new theme.
Resolved! CSM - Account Form | Define rules as to which user is allowed to see which accounts and cases.
Hi Team,CSM - Account Form | Define rules as to which user is allowed to see which accounts and cases. who has an idea?BR
Customer Email Survey links going to SSO login screen
Hi, We have email notifications going out to customers inviting them to take part in a survey. However when the customer contact clicks on the link they are taken to a SSO login page, which is no good them as they are not in Active Directory (AD). ...
