Short descriptions for different knowledge tiles
Hi Guys , So i need to add different short descriptions for each Knowledge base tiles. How can i do that? I believe it can be done via HTML. not really sure.
Forum Posts
RESTMessageV2
Hello ,I'm trying to send attachments from my csm personal developer instance to Azure storage account. I have an application registered on the azure portal and also have a storage account created. I have registered the application created in azure o...
Search bar rounder corners on CSM
Hi Guys, I need to make this Search bar rounded corners on the csm portal [Kb_home]. I've changed the border-radius to 24 px. still it's not reflecting. Can anyone pls help me on this? Below is the Script :- body .padding-top{ padding-top: 0px;}se...
Star Rating Report
Hello All, I need to create a CSAT report where I need to show top 10 average CSAT scores received for agents in week. But I need to show the CSAT score in star format as in screenshot.Can anybody help me with this please?
How to disappear info message after 5 seconds on portal page?
There is one portal page. After saving or approving the case record, it is showing few info messages. I want to make those messages disappear after 5 seconds.Is there any way? Please let me know. Thanks in advance,Pooja Devkar
Resolved! How to activate content management
Hi All, I am trying to find a way to work on the style sheets but I cannot find them in the OOB instance or the plugins (content management). I wanted to see how to activate it so as to be used in finding a way to achieve a multi brand portal.
Resolved! About DATE and Time of activity in case
Hellowhen case is created in csm portal it will show time like 1dayago 3daysago like that but i need it show as date and time format like example (2024-01-08 10:16:05 PM ). If anyone have idea about this please share me the answer ASAP.Note :- i have...
Resolved! Multi Branding Portal
Hi All, I am trying to achieve a multi branding portal depending upon the company of the user. I did come across this article where the style sheets are to be modified. https://www.servicenow.com/community/developer-articles/multi-branding-service-po...
Community portal Notifications
Hi Folks, I have to enable out of box notification related to communities(community portal). I have checked some of the notifications by commenting on post, creating an event, marking content as Helpful but in the recipients but it is sending to no...
Resolved! How to check the attachment is already attached to Case record?
On Case record, we can attach attachments. But it should not be duplicate. If name is same & file type is same then attachment should not be attach to the record. It should show error message. Thanks in advance,Pooja Devkar
How to update subject on email when we select quick message
Hello Community!I have created one quick message, I want to update the subject when we select quick message, Here Test is the quick messagePlease help!
Resolved! Report on equipment requested by job title
Hi all, for new hires, we use an order guide to collect their name, title, and equipment requested. The equipment requested is separate catalog items for a laptop, mouse, etc. We've been using this method for about a year and now want to report on th...
@mention on Csm / Service portal tickets widget
Hi, Is there any support for the mentioning feature, even a solid and stable custom from community, that allows tagging in the portal?
Resolved! Subcategory Issue
Hello, Client got duplicates of subcategory options. Unfortunately, cases were created using subcategories. Is it possible to find which subcategory is used in the cases? I found the count (555) but unable to find which one and how many times are us...
Report on case first update
Is it possible with standatf reporting (not PA) to create the following report? - the average time it takes to first update a Case that a customer logs? Need average time over the past month, 3 months and 6 months.