OVERRIDE the normal task dictionary entry to make the Number field to be read only on cases?

[Brandon Stevers]

I'm currently doing the CSM simulator, and I am stuck on this task. When I go to select the Case table it isn't an option..

"ABC Corp requires some modifications to the baseline Case form. 

They would like to have fields for Category and State added to the form, and would like to OVERRIDE the normal task dictionary entry to make the Number field to be read only on cases, without impacting other processes that use task number (such as incident). Make sure you are in the correct application scope to make this change on the case table."

I've already configured the form to add the category and state fields, but I am having trouble figuring out how to override the dictionary entry for the number field. Any suggestions will be greatly appreciate

[Maik Skoddow · Accepted solution]

Hi @Brandon Steverson 

although you didn't mentioned it I assume that you created for "ABC Corp" a child table which inherits from sn_customerservice_case.

If so open the table configuration of sn_customerservice_case:

In the above screenshot you can see that in my instance there is already a dictionary override for the child table sn_complaint_case.

Create a new dictionary override, select you child table and set an override for "read-only":

Kind regards
Maik

[Sangeeta Das1]

I would like to add a comment : I was experiencing the same issue and think suggestion by  

Maik Skoddow was immensely helpful to understand the concept of "dictionary overrides".  The concept is that base Table is "Task" Table from which sn_customerservice_case has been extended. Basically its a child table of "Task" Table.