Change Preview Icon

[fibssy]

Hi Community, 

Can you please help me with below:

I want to change the Preview Icon, so it doesn't open when you hover over it. I prefer it to open when clicking on it. I noticed that this is the case in my ServiceNow Demo instance. There it shows as an 'i' mark and in my instance, it shows as an eye.

Thank you in advance

This is NOT what I want..

This is what I want..

[Chuck Tomasi]

What release of ServiceNow are you using on your dev instance?

I have never seen that eyeball icon before. The one on the bottom is the letter "i" to show information. 

Since Jakarta (?) we have standardized on clicking that icon to bring a dialog box with the preview. If you want to in to the record then you click "Open Record" on that preview dialog. This was done for accessibility reasons and made standard across the platform. Prior to Jakarta it was a bit inconsistent.

If someone has changed the icon, they may have changed the behavior as well. You could be looking at a custom reference decoration, although I'm not sure how they would remove the "i" icon.

[fibssy]

Demo instance:
Build name: Kingston
Build date: 03-02-2018_1305

My Prod instance:

Build name: Kingston
Build date: 03-02-2018_1305

 So they are the same. I haven't changed anything in the config. and I'm sure no one else did, since I am the only person with admin permissions

[Chuck Tomasi]

This is a real "head scratcher". I haven't seen this before. I'll be curious to read what other people say. If you get nothing in the next day or so I recommend reaching out to customer support. I’ll be interested to hear what they have to say. If you get an incident or PRB number, be sure to share it here so others can reference it and follow the progress. — Thank you

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[Allen Andreas]

Hi Chuck,

Definitely have not seen that eyeball icon default there, however I do see it in the icon list:

I'm on Kingston, fyi.

But to ultimately edit this, I believe you can change that in the dictionary attributes section looking at field decoration?